14/11/2023 16:00

Genesys Cloud Launch Event 2023

Zürich

We are happy to invite you to our Genesys Cloud Launch Switzerland 2023.

Registration for this event is now closed.

Folium

Papiersaal, Kalanderplatz 6, 8045 Zürich, Schweiz

Get directions
Swiss flag in the wind over panoramic mountain view (xxl)

Genesys Cloud Launch Switzerland 2023

Genesys will officially launch Genesys Cloud in Switzerland on 14th November in Zürich together with partners AWS and Swisscom. The Genesys Cloud platform is designed to provide maximum geographical coverage for companies worldwide. Learn more during a nice dinner in Folium about the latest developments and this great momentum for Switzerland. Registration is now closed.

Agenda

Dienstag, 14 November 2023

16:00 – 22:00

Opening Catherine Crowden, Moderator
Genesys Cloud – A Successful Journey Olivier Jouve, Chief Product Officer, Genesys
Focus Switzerland David Marcès, Country Manager Alps, Genesys
Bimal Mathews, Deputy to Country Manager Alps, Genesys
Customer Success & Continuous Innovation Neil O’Donoghue, SVP Customer Success, Genesys
An Eco-System Approach, Swisscom Patrick Minder, EVP Platforms, Swisscom
An Eco-System Approach, AWS Christian Keller, General Manager, AWS Switzerland & Austria
An Eco-System Approach, Enterprise Bot
„Swiss-ness in action – demo“
Ravina Mutha, Co-Founder, Enterprise Bot
Barnabé Charmey, & Solution Consultant Genesys
Panel Discussion
Moderated by Catherine Crowden
Felicitas Bürgi, Zurich Insurance Switzerland, Head Business Insurance & Sales Channel Development
Felipe Kitano, Nestlé, Platform Manager – Contact Center
Networking & After dinner drinks All

Speakers

David Marcès

David Marcès

Country Manager Alps Region • Genesys

Olivier Jouve

Olivier Jouve

Chief Product Officer • Genesys

Catherine Crowden

Catherine Crowden

Moderator

Christian Keller

Christian Keller

General Manager • AWS Switzerland & Austria

Ravina Mutha

Ravina Mutha

Co-founder • Enterprise Bot

Barnabé Charmey

Barnabé Charmey

Senior Solutions Consultant • Genesys

Bimal Mathews

Bimal Mathews

Account Director, Enterprise • Genesys

Patrick Minder

Patrick Minder

Head of Platforms & Applications | Executive Vice President • Swisscom

Neil O'Donoghue

Neil O'Donoghue

SVP Customer Success & Services EMEA • Genesys

Felicitas Bürgi

Felicitas Bürgi

Head Business Insurance & Sales Channel Development • Zurich Insurance Switzerland

Felipe Kitano

Felipe Kitano

Platform Manager – Contact Center • Nestlé

Partners