Genesys will officially launch Genesys Cloud in Switzerland on 14th November in Zürich together with partners AWS and Swisscom. The Genesys Cloud platform is designed to provide maximum geographical coverage for companies worldwide. Learn more during a nice dinner in Folium about the latest developments and this great momentum for Switzerland. Registration is now closed.
14/11/2023 16:00
Genesys Cloud Launch Event 2023
Zürich
We are happy to invite you to our Genesys Cloud Launch Switzerland 2023.
Registration for this event is now closed.
Folium
Papiersaal, Kalanderplatz 6, 8045 Zürich, Schweiz
Get directions
Genesys Cloud Launch Switzerland 2023
Agenda
Dienstag, 14 November 2023
16:00 – 22:00
| Opening | Catherine Crowden, Moderator |
| Genesys Cloud – A Successful Journey | Olivier Jouve, Chief Product Officer, Genesys |
| Focus Switzerland | David Marcès, Country Manager Alps, Genesys Bimal Mathews, Deputy to Country Manager Alps, Genesys |
| Customer Success & Continuous Innovation | Neil O’Donoghue, SVP Customer Success, Genesys |
| An Eco-System Approach, Swisscom | Patrick Minder, EVP Platforms, Swisscom |
| An Eco-System Approach, AWS | Christian Keller, General Manager, AWS Switzerland & Austria |
| An Eco-System Approach, Enterprise Bot „Swiss-ness in action – demo“ |
Ravina Mutha, Co-Founder, Enterprise Bot Barnabé Charmey, & Solution Consultant Genesys |
| Panel Discussion | |
| Moderated by Catherine Crowden | |
| Felicitas Bürgi, Zurich Insurance Switzerland, Head Business Insurance & Sales Channel Development | |
| Felipe Kitano, Nestlé, Platform Manager – Contact Center | |
| Networking & After dinner drinks | All |
Speakers
David Marcès
Country Manager Alps Region • Genesys
Olivier Jouve
Chief Product Officer • Genesys
Catherine Crowden
Moderator
Christian Keller
General Manager • AWS Switzerland & Austria
Ravina Mutha
Co-founder • Enterprise Bot
Barnabé Charmey
Senior Solutions Consultant • Genesys
Bimal Mathews
Account Director, Enterprise • Genesys
Patrick Minder
Head of Platforms & Applications | Executive Vice President • Swisscom
Neil O'Donoghue
SVP Customer Success & Services EMEA • Genesys
Felicitas Bürgi
Head Business Insurance & Sales Channel Development • Zurich Insurance Switzerland
Felipe Kitano
Platform Manager – Contact Center • Nestlé
Partners
