From AI to Impact –
How leading organisations turn AI into measurable business value
Artificial Intelligence has moved beyond experimentation. The real question is no longer whether to use AI, but how to orchestrate it to create measurable value for customers, employees and the business.
Three years after the launch of Genesys Cloud AI in Switzerland, the market has reached a new stage of maturity. Organisations have gained valuable experience, moved beyond isolated AI initiatives and are now focusing on what truly matters: delivering better customer experiences, empowering employees and generating tangible business outcomes.
Join us for an afternoon of inspiring customer stories, strategic insights and open discussions with CX and technology leaders who are shaping the next generation of customer experience.
Discover how organisations are successfully orchestrating AI across customer journeys, people, data and channels—and what it takes to move from AI pilots to enterprise-wide impact at scale.
Why attend?
- Learn how leading organisations are creating measurable business value with AI.
- Discover real-world customer stories and practical implementation lessons.
- Explore how Experience Orchestration connects AI, people and processes.
- Gain strategic insights into the next evolution of Customer Experience.
- Exchange ideas with senior CX, Service, Digital and IT leaders from across Switzerland.
Who should attend?
Senior decision-makers in Customer Experience, Customer Service, Contact Centers, Digital Transformation, IT and Business Operations who want to understand how AI can create lasting business value at scale.
