Like a fingerprint, each individual's voice is unique and has characteristics, such as pitch and rhythm, which can be mapped and used to verify identity.
With identity theft on the rise, the factor that causes the greatest deal of concern within an enterprise is authentication, or more specifically, how to do it without frustrating the customer and without compromising on security. Current security measures include passwords, PINs, and tokens that ask challenging questions or personal information to confirm identity, creating a lengthy process for a caller to get the information they need over the phone. Not to mention the burden this places on your call center agents simply to identify the caller.
Trust Genesys to help your organization provide quality customer service and high levels of data security--faster.
Datasheet: Voice Signature
Datasheet: Voice Secure
Whitepaper: Voice Biometrics