Media & Entertainment

Reduce cost through self-service

Media and Entertainment companies face challenges on many levels. They must continuously differentiate themselves. They must have agility to get through mergers and acquisitions. And they must cater to todays 24x7x365, mobile, texting, tech-savvy consumer—providing support, marketing, and loyalty programs in ways that meet customer expectations and keep them engaged. Keeping current with technology—whether its next generation or the one after that—requires a flexible solution that adapts quickly, gets up and running right away, and doesnt burden the IT organization with a new set of specialized tasks.

Genesys solutions for the Media and Entertainment industry address these challenges in a way that meets the needs of both business and the consumer. With Genesys, you can break down barriers to get closer to customers, build loyalty through positive customer experience and maintain relevance by enabling current technologies right away. The result: cost and operational efficiencies, a positive customer experience and company image—and a better bottom line.

Find Out More About Genesys Interactive Voice Response (IVR)