Genesys acquired Angel in March 2013. Genesys is now the leading provider of cloud-based Customer Experience Management (CEM) solutions for Contact Centers built on the award winning Genesys Customer Engagement Platform. Genesys cloud solutions are a comprehensive portfolio of services, enabling enterprises of all sizes to quickly deploy Contact Centers, Self-Service IVR, Proactive Communications, Mobile, Cross-Channel solutions including SMS, Chat, Social & Email, Business Intelligence (BI) applications, Speech Analytics, and Workforce Optimization solutions that all put the Customer Experience (CX) First.


Hear what Genesys customers have to say about what great customer experience (CX) means to them.