Forrester Report: Increase Customer Service Agility With Cloud Contact Centers
The Case For Cloud Contact Centers Is Growing
Forrester forecasts cloud subscription revenues to grow overall by 22% in 2016. This is a result of businesses becoming increasingly comfortable with moving critical systems to the cloud, due to cloud experience and exposure. The benefits of cloud computing have become mainstream and so have cloud contact centers.
The need to connect consumers on their channel of choice with contact center agents is rapidly becoming a requirement to compete in the age of the customer. Read the Forrester report to learn:
- Why cloud contact centers are in a growth phase
- How agility in the cloud has become more important than cost savings
- What you should expect from your cloud contact center provider
Cloud delivery can provide an agile platform so that you can focus your energy on customer journeys, not technology. Get started on your cloud journey with this Forrester report!