Suddenlink Selects Genesys CX Platform to Optimize Customer Experience
Cable Broadband Service Provider Selects Genesys Cloud Solution Supporting 1,200 Customer Care Agents
SAN FRANCISCO, CA — March 26, 2015 — Genesys (www.genesys.com), the market leader in omnichannel customer experience and contact center solutions, today announced that North American cable broadband provider Suddenlink has chosen the Genesys Customer Experience Platform to ensure excellence in customer care delivery. Suddenlink serves 1.4 million customers, offering fast Internet and advanced television and phone services. The company will deploy the cloud–based Business Edition of the Genesys Customer Experience Platform to connect 1,200 Suddenlink agents with its customers and guide them through a cohesive and connected customer journey.
Genesys Solution Enables Suddenlink to Better Serve Customers
Utilizing the Business Edition of the Genesys Customer Experience Platform will help ensure Suddenlink’s goal to make contact with the company easy for its customers. The Genesys Omnichannel Desktop provided on the platform equips Suddenlink agents with an all-in-one desktop environment needed to deliver personalized responses for every customer. The desktop solution manages omnichannel interactions, engages customers in multimodal interactions and enforces business rules while being responsive to customer needs.
“We are honored to have been chosen by Suddenlink to help make the customer experience a strategic differentiator for their business,” said Tom Eggemeier, Executive Vice President of Global Sales, Services and Care at Genesys. “Leveraging our cloud solutions, Suddenlink can rapidly bring customer experience innovations to market in order to serve their customers across the multitude of channels from which customers engage them today.”
Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797.
Suddenlink (suddenlink.com) is the seventh largest cable operator in the United States, supporting the information, communication and entertainment demands of approximately 1.4 million residential and commercial customers in Arkansas, Louisiana, North Carolina, Oklahoma, Texas, West Virginia and elsewhere. Suddenlink simplifies its customers’ lives through one call for support, one connection, and one bill for TV, Internet, phone and other services.
Group SJR for Genesys