Highest and furthest overall placement for both completeness of vision and ability to execute

SAN FRANCISCO — May 22, 2017 — Genesys® (www.genesys.com), the global leader in omnichannel customer experience (CX) and contact center solutions, has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide (1) and the vendor positioned furthest for “completeness of vision” for the ninth consecutive time. For the first time, Genesys has also achieved the highest placement overall for its “ability to execute.”

The 2017 report on the Magic Quadrant for Contact Center Infrastructure, Worldwide, evaluated 12 different contact center infrastructure vendors on completeness of vision and ability to execute. Gartner then positions companies within one of four quadrants: Visionaries, Niche Players, Challengers and Leaders. Gartner defines Leaders as companies that execute well against their current vision and are well positioned for tomorrow.

“We believe our ninth consecutive time as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide can be attributed to our long-term strategy and commitment to the market, passionate focus on our customers, and investment in our Customer Experience Platform,” said Merijn te Booij, chief marketing officer at Genesys. “This year, we credit our position as the overall leader on both axes to our unique capability of delivering true omnichannel engagement, including omnichannel journey management and omnichannel context sharing, across marketing, sales and services.”

 

Learn More About Genesys Omnichannel Solutions

  • DOWNLOAD a complimentary copy of the 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide.
  • REGISTER for CX17, the signature Genesys customer experience event, in the U.S. and Europe on May 22-25 in Indianapolis and June 7-9 in Brussels. CX17 will focus on exploring the importance of providing the “human touch” in an increasingly digital world. Attendees will also explore emerging innovation in cloud, chat bots, artificial intelligence (AI), Internet of Things (IoT), customer journey management, hyper-personalization, predictive analytics, virtual reality and more. Follow CX17 on social media using the hashtags #CX17INDY and #CX17BRUSSELS.
(1) Gartner “Magic Quadrant for Contact Center Infrastructure, Worldwide” by Drew Kraus, Steve Blood. May 16, 2017.

 

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

About Genesys

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit www.genesys.com.

Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

 

Media Contacts

Rachel Faulkner

Sr. Manager, Public Relations

Genesys

[email protected]

+1 317.715.8109

 

Lisa Hawes

Sterling Communications for Genesys

[email protected]

+1 408.395.5500