America’s Premier Vendor-Led Customer Experience Event to Feature Customer Experience Experts from Leading Global Customer Experience Brands, Industry Pundits and Genesys

DALY CITY, CA – April 16, 2014 – Genesys (, a leading provider of customer experience and contact center solutions, today announced the speaker lineup for its annual G-Force New Orleans conference. The industry-leading G-Force customer experience event will feature Genesys executives as well as leaders and pundits from organizations including Airbnb, CIBC, Forrester Research, Walgreens, and ZoomSystems. Acclaimed author of the seminal book on experience innovation, ‘The Experience Economy,’ Joseph Pine, will keynote the conference. G-Force New Orleans will be held May 27-29, 2014 in New Orleans. Kate Leggett, Principal Analyst, Application Development and Delivery Professionals, Forrester Research, will also be giving a keynote address.

Thought Leaders, Technology Visionaries and Global Brands Highlight Agenda

Every year, the global G-Force series brings together thousands of customer experience thought leaders, technology visionaries and leading global brands to share best practices and learn how to further enhance and deliver a great customer experience. The G-Force 2014 event theme of “Turn On Great CX” symbolizes the new rapid-to-deploy innovations Genesys has created for both cloud and premise-based customers, and the Genesys Customer Experience Platform recently made available in Premier, Business and Enterprise Editions. Collectively, these editions make delivering a differentiated customer experience with the Genesys Customer Experience Platform easier and faster than ever before.

Speakers to address this theme via keynotes include:

  • Jim Kerr, Director of Customer Experience Technology, Walgreens
  • Morten Kühl, Head of Enterprise Systems, Airbnb
  • Kate Leggett, Principal Analyst, Application Development and Delivery Professionals, Forrester Research
  • Tyler Pichach, Senior Director of Telephony Strategy and Deployment, CIBC
  • Joseph Pine, Acclaimed Author and Visiting Scholar, MIT Design Lab
  • Paul Segre, President and CEO, Genesys
  • Michael Shaw, Senior Vice President of Operations, ZoomSystems
  • Merijn te Booij, Executive Vice President, Product and Solution Strategy, Genesys

Registration for G-Force New Orleans is now open, with a special early-bird registration fee of $995 available until April 25th. Follow the event at #gforce14.

About Genesys

Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, front and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions.

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