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Latest announcements

07/31/2025

Genesys Announces $1.5 Billion Investment by Salesforce and ServiceNow

06/25/2025

Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational Customer Experiences

06/16/2025

Genesys Appoints Allen Chiu as Chief Legal Officer  

06/10/2025

Strong Adoption of AI-Powered Experience Orchestration Capabilities Fuels Genesys Cloud Momentum in First Quarter of Fiscal Year 2026

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Genesys in the news

Bloomberg logo

07/31/2025

Salesforce, ServiceNow Are in Talks to Invest in Genesys

Cxtoday featured brand 850x425

07/31/2025

Salesforce & ServiceNow Invest $1.5BN in Genesys

Uniteai

07/23/2025

Your AI Will Make Thousands of Decisions Tomorrow. Are You Ready?

More Genesys in the news

Award-winning products and organization

Badge g2 leader fall 2024
Badge g2 best usability fall 2024
Badge g2 users love us
Badge g2 badge ai products 2024
Badge g2 top 50 customer service products best software 2024
Badge g2 leader asiapacific fall 2024
Badge g2 latam fall 2024
Badge g2 leader emea fall 2024
Badge trustradius buyers choice 2025
Badge trustradius 2024 toprated

04/10/2025

Genesys Ranked as a Leader in Cloud Contact Center Report by Top Analyst Firm

01/22/2025

Genesys Earns Spot on CRN’s Cloud 100 List for 2025

12/23/2024

Genesys Recognized in Gartner Peer Insights™ Voice of the Customer for Enterprise Conversational AI Platforms

12/18/2024

Genesys Recognized as a Leader in the 2024 IDC MarketScape for Worldwide Conversational Intelligence

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Blogs

Potential to Profit: An AI ROI Blueprint for Transformation

August 1, 2025

Potential to Profit: An AI ROI Blueprint for Transformation

Building a compelling business case for artificial intelligence (AI) is part strategy, part storytelling and part structured...

Jon Capetz

Jon Capetz

Responsible CX: Solving the Speed and Safety Equation for AI

July 30, 2025

Responsible CX: Solving the Speed and Safety Equation for AI

The rapid ascent of agentic artificial intelligence (AI) is transforming how businesses interact with customers and...

Glenn Nethercutt

Glenn Nethercutt

Why Your AI Initiative Could Fail – And How to Fix It

July 28, 2025

Why Your AI Initiative Could Fail – And How to Fix It

The artificial intelligence (AI) revolution is fundamentally altering the nature of enterprise software. And nowhere is this...

Adrian Swinscoe

Adrian Swinscoe

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Events

Summer series 824×528 px

July 16 - September 17, 2025

Summer series: Transforming public service with AI

Genesys webinar

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September 8-10, 2025

Xperience 2025

Nashville, Tennessee

Genesys cloud’s ai powe 824×528 px (1)

On-demand

Genesys Cloud’s AI-powered Virtual Agents: Augmenting self service

Best Practice webinar

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