Hotel Bourré Bonne
May 1-4, 2025
Customer expectations are constantly evolving—demanding seamless, personalized, and effortless interactions. To stay ahead, you need innovation that moves as fast as the competition.
Hosted by Genesys, join your fellow C-suite executives at the 151st Kentucky Derby for an exclusive opportunity to network with industry leaders, gain insights into the latest CX trends, and accelerate your digital transformation strategy. Against the backdrop of this legendary event, we’ll explore cutting-edge innovations that are redefining the experience economy—so you can set the pace for success in an ever-changing landscape.
Reimagining CX goes beyond problem-solving—it’s about crafting seamless, personalized journeys that set brands apart. Like the Kentucky Derby, success demands strategy, agility, and innovation. By centering customers and employees and leveraging AI, CX leaders can orchestrate smarter experiences, redefine engagement, and stay ahead of the competition.
Like the Kentucky Derby unites top racers, this event brings together CX leaders driving innovation. Connect with peers shifting to proactive experience orchestration, exchange insights, and refine your strategy through candid discussions. These connections will shape the future of CX.
Feel the energy and tradition of "the greatest two minutes in sports" as horses thunder down the track. It’s a thrilling finale—combining world-class networking with an iconic sporting event.
06:00 PM – 08:00 PM
Kick off your Derby experience at Hotel Bourré Bonne with an elegant evening of cocktails and conversation. Mingle with fellow C-suite leaders in a refined setting where timeless tradition meets modern luxury. Raise a glass to an extraordinary weekend of insights, connections, and world-class experiences.
08:00 AM – 09:00 AM
Start the day with a relaxing breakfast featuring a selection of gourmet offerings. Enjoy great conversation and a moment of calm before a weekend filled with insightful discussions, exclusive experiences, and exceptional hospitality.
09:00 AM – 12:00 PM
Join an exclusive roundtable with industry visionaries and thought leaders to explore the future of customer experience. Gain actionable insights on AI-driven innovation, experience orchestration, and strategies to stay ahead in a rapidly evolving market—all while engaging in high-impact discussions with your peers.
01:00 PM – 05:00 PM
Step beyond the ordinary with curated experiences designed to inspire, connect, and create lasting memories. Whether it’s a taste of Kentucky’s rich heritage, a unique cultural excursion, or a bespoke networking opportunity, these exclusive moments will deepen connections and elevate your Derby experience.
05:00 PM – 07:00 PM
Take a break and make the most of your free time however you choose. Unwind in the comfort of your accommodations, explore the rich culture and charm of Kentucky, or connect with fellow guests. Whether you prefer a moment of relaxation or an opportunity to discover something new, this time is yours to enjoy.
07:00 PM – 09:00 PM
Indulge in an unforgettable dining experience at one of Kentucky’s most exclusive venues. Enjoy exquisite cuisine, curated wine pairings, and engaging discussions in a setting that blends history, hospitality, and high-level networking. This isn’t just dinner—it’s an evening designed to inspire.
08:00 AM – 09:00 PM
Get ready for the Kentucky Derby with a delicious breakfast where indulgence meets anticipation. Enjoy a variety of expertly crafted dishes while mingling with fellow executives and setting the stage for an exhilarating day at Churchill Downs. With the excitement building and the race just hours away, this is the perfect way to fuel up and make the most of this legendary event.
09:00 AM – 12:00 AM
Feel the energy of Churchill Downs as you witness the 151st Run for the Roses from premier seating inside the exclusive First Turn Club. From the pageantry of the opening ceremonies to the thundering excitement at the finish line, this legendary event is an experience like no other. Soak in the sights and celebrate the thrill of victory in the heart of horse racing’s most iconic tradition.
12:00 AM – 12:00 PM
As the weekend winds down, take a moment to reflect on the connections made and experiences shared. When it’s time to depart, we hope you’ll leave inspired, energized, and ready to bring fresh insights back to your organization. Safe travels, and we look forward to staying connected and seeing you at future events!
Step into the heart of the Kentucky Derby at the First Turn Club—where luxury meets the rush of the race.
Situated at one of the most exhilarating moments on the track, this premium hospitality experience offers unrivaled views as the horses thunder around the first turn, setting the tone for a dramatic and unforgettable finish.
Savor all-inclusive gourmet cuisine, sip handcrafted cocktails, and soak in the electric energy alongside fellow racing enthusiasts. With private betting windows, upscale lounge seating, and live entertainment, the First Turn Club delivers the Derby experience at its finest.
Don’t just watch the race—immerse yourself in it, with First Turn Club access.
You will receive a confirmation email shortly after you RSVP. Please complete the form to provide additional information needed to finalize your attendance.
Please email Amy DiPaola, Director, Strategic Events, amy.dipaola@genesys.com