Your Exclusive Invitation to the Genesys Kentucky Derby Experience

Please note that attendance is guaranteed on a first-come, first-served basis

Hotel Bourré Bonne

Apr 30 – May 3, 2026

Experience CX Excellence at the Kentucky Derby

Hosted by Genesys, this exclusive invitation brings C-suite executives together at the 152nd Kentucky Derby for a rare blend of insight, connection, and world-class hospitality.

Join industry leaders to exchange perspectives, explore emerging CX trends, and uncover strategies to accelerate your digital transformation. We’ll dive into the innovations redefining customer experience—and what it takes to lead the pack in a rapidly evolving landscape.

Along the way, enjoy premium, once-in-a-lifetime experiences designed to help you relax, recharge, and connect—Derby style.

Included in the Experience:

  • A luxurious three-night stay at Hotel Bourré Bonne for you and a guest (21+)
  • Exclusive, thoughtfully curated evening events featuring bespoke experiences, exceptional cuisine and beverages, live entertainment, and meaningful connections with fellow executives
  • Engaging, interactive business sessions with Genesys leadership
  • A premier day at the 152nd Kentucky Derby, including access to the coveted First Turn Club —offering the iconic, media-famous view of the Derby Walkover as contenders and their connections parade from the barns to the Paddock before the big race. Guests will enjoy electrifying racing action along the rail from the outdoor terrace directly in front of the dining room, complemented by fine dining and an open bar throughout the day.
  • Seamless transportation to and from all weekend events, including airport transfers

Agenda

Thursday, 30 April 2026

06:00 PM – 09:00 PM

Welcome reception

Kick off your Derby experience  at Hotel Bourré Bonne with an elegant evening of cocktails and conversation. Mingle with fellow C-suite leaders in a refined setting where timeless tradition meets modern luxury. Raise a glass to an extraordinary weekend of insights, connections, and world-class experiences.

Friday, 01 May 2026

09:00 AM – 10:00 AM

Breakfast

Start the day with a relaxing breakfast featuring a selection of gourmet offerings. Enjoy great conversation and a moment of calm before a weekend filled with insightful discussions, exclusive experiences, and exceptional hospitality.

10:00 AM – 02:00 PM

Thought leadership

Join an exclusive roundtable with industry visionaries and thought leaders to explore the future of customer experience. Gain actionable insights on AI-driven innovation, experience orchestration, and strategies to stay ahead in a rapidly evolving market—all while engaging in high-impact discussions with your peers.

02:00 PM – 05:00 PM

Free time

Take a break and make the most of your free time however you choose. Unwind in the comfort of your accommodations, explore the rich culture and charm of Kentucky, or connect with fellow guests. Whether you prefer a moment of relaxation or an opportunity to discover something new, this time is yours to enjoy.

05:00 PM – 08:00 PM

Offsite dinner

Indulge in a special dining experience in the heart of Louisville. Enjoy exquisite cuisine, unique bourbons, and engaging discussions in a space that offers the easygoing comfort of familiarity and home. This isn’t just dinner—it’s an evening designed to bring people together.

Saturday, 02 May 2026

08:00 AM – 09:00 PM

Breakfast

Get ready for the Kentucky Derby with a delicious breakfast where indulgence meets anticipation. Enjoy a variety of expertly crafted dishes while mingling with fellow executives and setting the stage for an exhilarating day at Churchill Downs. With the excitement building and the race just hours away, this is the perfect way to fuel up and make the most of this legendary event.

12:00 AM – 09:00 AM

Kentucky Derby

Feel the energy of Churchill Downs as you witness the 152nd Run for the Roses from premier, luxury seating inside the exclusive First Turn Club. Situated at one of the most exhilarating moments on the track, this premium hospitality experience offers unrivaled views as the horses thunder around the first turn.

Sunday, 03 May 2026

12:00 AM – 12:00 PM

Departures

As the weekend winds down, take a moment to reflect on the connections made and experiences shared. When it’s time to depart, we hope you’ll leave inspired, energized, and ready to bring fresh insights back to your organization. Safe travels, and we look forward to staying connected and seeing you at future events!

Hotel and Venue

Frequently asked questions

What is included?

  • Hotel accommodations at Hotel Bourré Bonne, for you and one guest (21+) including associated tax and service charges, from Thursday, April 30 – Sunday, May 3 (3 nights)
  • Roundtrip airport transfers to and from the Louisville International Airport (SDF) and Hotel Bourré Bonne on the event dates.  Please note for these transfers to be scheduled, you must complete the form in your registration confirmation email.
  • Tickets and transportation for you and one guest to The Kentucky Derby on Saturday, May 2
  • Exclusive, thoughtfully curated evening events featuring bespoke experiences
  • Food and beverages at all hosted Genesys activities throughout the weekend

What is not included?

  • Roundtrip air travel for you and one guest (21+)
    • Due to the popularity of the Kentucky Derby and flights selling out, we encourage you to book your transportation as soon as possible.
  • Parking 
    • Attendees driving to the event will be responsible for their own parking charges. Complimentary parking is not available. Valet parking: $42/night. 

What happens after I RSVP?

You will receive a confirmation email shortly after you RSVP. Please complete the form within to provide additional information needed to finalize your attendance.

Am I required to bring a guest?

You are not required to bring a guest and can simply note ‘not bringing a guest’ on the post-registration form that will be in your confirmation email. However, if you are bringing a guest, please note they must be 21 years and older to attend.

What is the dress code for the weekend?

The Kentucky Derby is famous for its fashion—think Southern elegance, bold statements, and timeless tradition. Outside of the Derby itself, the dress code will be business casual but still feel free to incorporate Derby-flare if desired. More details will be shared on this in your know before you go.

What if I have additional questions?

Please email Ashley Fredericks, Marketing Manager, ashley.fredericks@genesys.com