April 8, 2020

Virtual CX Tour ANZ

Virtual

Experience as a Service: How to deliver true personalisation at scale

In the current climate, it has never been more important for businesses to lead with empathy in every interaction, to show up for their customers and build their trust and loyalty.

Join this webinar to understand how the introduction of Experience as a Service, powered by Genesys Cloud and AI, is enabling organisations to deliver true personalisation at scale to foster customer trust and loyalty.

Starting at 12 Noon AEST.

Save your spot

Thank you for registering for the Virtual CX Tour.

Further details regarding how to connect to the session will be sent to you in the coming days.

For further information, or to cancel your registration, please email anushka@conferenceworks.com.au.

Understand why Genesys Cloud gives businesses the best of both worlds – one of the industry’s most powerful cloud platforms enabling rapid innovation and scalability, coupled with the knowledge and expertise of an industry pioneer. This starts by helping you know your customers as individuals, not profiles or segments and leading with empathy throughout every connected moment.

See the technology in action with interactive demos, including:

  • Genesys Cloud – Learn how Genesys Cloud provides the best customer and employee experience capabilities from a single, open technology platform
  • Predictive Engagement – Powered by Genesys AI, Predictive Engagement collects and analyses customer journeys and makes real-time decisions about which customers to engage with as a priority, and over which channel, to drive optimal customer outcomes
  • Virtual Agents – Leverage AI powered voicebots and chatbots to automate interactions and provide seamless a handoff to human agents
  • Agent Assist – Empower live agents with continuous support during their calls, as Agent Assist transcribes calls in real time, identifies customer intent and provides real-time, step by step assistance

Agenda

AEST time

Wednesday, 08 April 2020

12:00 pm – 1:00 pm

Experience as a Service: How to deliver true personalisation at scale

Speakers

Dave Flanagan

Dave Flanagan

Strategic Director, Digital & Conversational AI, Genesys

Dave has over 15 years' experience in digital project management, including 10 years working in product and platform development and CX, and four years working on chatbot, automation and conversational interfaces.

Carl Jones

Carl Jones

Strategic Director, Digital Sales, Genesys

Carl leads the Genesys Predictive Engagement solution in the ANZ region. Based in Melbourne, Australia, Carl has been with Genesys for a year. He has 25 years’ experience in CX and Cloud, working with clients in the US, Mexico, Asia and Europe.

Charles Oppenheim

Charles Oppenheim

Principal Business Consultant, Genesys

Charles Oppenheim is a Principal Business Consultant based in Sydney, Australia and has extensive experience in developing and implementing strategic, technological and process improvement initiatives across multiple industry verticals in EMEA and ANZ.