Orchestrating Seamless Experiences for the Insurance Industry

– Kelvin Tan, Regional Sales Director, SEA, Genesys

– Rishi Chopra, Head of Augmented CX GTM, APAC, Orange Business

In this session, Angel Kuan, Insurance Industry Practice Lead at Genesys, will share insights how to connect the CX ecosystem to accelerate and simplify digital transformation and deliver differentiated CX.

– Angel Kuan, Insurance Industry Practice Leader, APAC, Genesys

Hear from this panel discussion between IRMA Insights, twimbit and other customers about how insurers must differentiate on personalised value and service to take advantage of new opportunities and increase customer loyalty as they address:

• The current state of play of the CX in the Insurance sector
• The advantages in deploying new generation CX solutions with digital and AI
• Be prepared to thrive in the new era of digital disruptors and competition

Moderator:

– Shivanu Shukla, Principal Advisor, CX Practice, twimbit

Panelists:

– Fiona Symons Executive Director, IRMA Insights

– Customer Speakers TBC

Join a small group of your CX peers to discuss the impact of digital transformation on enhancing customer experiences and improving employee productivity through Experience Orchestration.

Topics:

• Generative AI: Yay (Need to embrace AI now) or Nay (AI is not yet ready for CX)
• How do you drive personalised experiences for customers and employees in your business
• Omnichannel : what does it mean to align the ecosystem

– Shivanu Shukla, Principal Advisor, CX Practice, twimbit

– Kelvin Tan, Regional Sales Director, SEA, Genesys

– Rishi Chopra, Head of Augmented CX GTM, APAC, Orange Business