Health Summit 2025 Presentations

Global Trends Enhancing Healthcare Efficiency

Discover how global healthcare trends are reshaping patient and staff experiences through cutting-edge technology.

Tara Mahoney, Vice President, Global Healthcare, Genesys

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Elevating Healthcare Workflows: What’s new in Genesys Healthcare

As our community expands, so do our innovations and collective insights. Learn about our newest capabilities, from powerful integrations and customer experience improvements to proactive AI solutions that optimise workflows and industry-tailored best practices.

Julian Tass, Principal Solution Consultant, Genesys
Jenny Reichard, Senior Industry Executive Healthcare, APAC & Middle East, Genesys

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Workshop: Empowering the Front Line: Reimagining Workforce Management in Home and Aged Care

Home and aged care providers are navigating increased complexity across customer expectations, compliance requirements, and workforce challenges. In this session, we’ll show how Genesys can support both the families receiving care and the support workers delivering it, through smarter communications, flexible rostering, mobile access to critical updates, and automated incident management. Attendees will see how omnichannel engagement and workflow automation can create a more responsive, efficient, and compassionate system. Includes live demonstration and interactive problem-solving session.

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