Consumer research: What do empathy and trust have to do with technology? (12:59mins)
- Genesys multi-country survey finds 71% notice more personalisation in customer experience thanks to technology, but only 52% of consumers feel they’re treated with empathy. Join this webinar to learn what this means for your business and how you use technology.
Building exceptional experiences with the Genesys partner ecosystem (11:03mins)
- Join this webinar to learn how Genesys continues to create value in our partner eco-system as we deliver our vision for Experience as a Service. You will see how we are driving value through to our customers via our channel partners and integrators, strategic alliances, 3rd party applications and developer experience.
Genesys vision: Experience as a Service (08:48mins)
- Make your customer feel remembered, heard and understood. This is the foundation of an empathetic customer experience — delivered through Experience as a Service. Give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.
Genesys Cloud CX: The race to the cloud is on! (12:52mins)
- You can count on the industry’s best cloud platform — Genesys Cloud CX. We’ve spent more than ten years refining and testing our development philosophy and platform architecture. Olivier and Keith are here to let you know what has been happening recently.
Deploying Google CCAI with Genesys Cloud CX – a look into the technology (29:50mins)
- Google and Genesys have partnered, so you can deliver new world-class customer experiences — blending Google’s CCAI for Conversational AI with Genesys call centre automation and orchestration. In this session you will learn how this leading-edge technology is helping to drive the right business outcomes.
Employee Gamification with Genesys’ latest Workforce Engagement Management tool (24:12mins)
- With many companies around the world now experiencing a massive increase in customer interactions whilst at the same time adjusting to a new world of remote working, businesses are looking to workforce engagement tools, including gamification, to empower and engage their contact centre agents.
Genesys Cloud CX product demonstration (28:55mins)
- Discover the radically easy way to give your customers what matter most – exceptional customer experience.
Join this session to see Genesys Cloud CX, the the all-in-one platform that is easy to deploy and easy to use. In this demonstration you will also get to see how new feature capabilities from Genesys Cloud CX, including native integration with leading platforms like Microsoft teams, Zoom and many more. Join this session to see how AudioCodes offers agile WebRTC Endpoints for all Genesys platforms providing superior voice quality over open internet, without the need for VPN or complex remote management.
Customer Success with Genesys (21:04mins)
- We are with you all the way! In the world of SaaS and Cloud, Genesys Customer Success Managers work closely with you to become your Trusted Advisor, through every stage of your SaaS journey with Genesys. From initial onboarding through steady state operations all the way through contract renewals Genesys Customer Success is designed to place your journey at the centre of all that we do. Jim Campbell, Director of Customer Success, APAC will describe what Customer Success means to Genesys and the value that it brings to you.
- Genesys 已幫助多家台湾、香港的公司和中国大陆的海外分支机构重新定義了他們的客戶體驗技術現實，把從過時、不連貫的系統演進為一個現代化的全通路客戶體驗，推動業務的發展。透過雲端的部署模型，彈性的消費模式，這套經實證的規範性方法能讓您順利地達成預期目標。而這一切都能按照您的步調進行、大幅降低風險和成本，提供合規的服務，加速實現全球業務發展的價值。