G-Summit ANZ

Name: G Summit ANZ Presentations
Start: 2019-07-25
End: 2019-07-31

Your definitive local customer experience event

Chart the future of your customer experience at G-Summit

Discover emerging technologies, talk with peers and see the future of customer experience. Spend a day at G-Summit Melbourne and learn how to make every moment count for your customers, for your agents and for your business. Gain the ideas, tools and techniques to take your customer experiences to new heights.

Presentations

Please click the title of the presentation to download.

Make Every Moment Count – Hero of a Villain

Dan Rood, Vice President Product Marketing, Genesys
Zach Franzen, Product Marketing Manager, Genesys

The Next Conversation: Powering Customer Conversations With Google Cloud AI

Matt Jones, Product Manager, Google

Changing the Game, to Change Lives

Ben Washbourn, IT Manager, Homecare Medical

Open Heart Surgery While Running a Marathon

Michael Stribling, Tribe Lead, Managed Services, Spark

Sparks Digital Transformation Journey

James Palmer Dale, Chapter Lead – Customer Engagement Solutions, Spark

Customer Success Stories Sales and Marketing

Dan Arra, Vice President Sales, Genesys

Hear About Chatbot and Voicebot Possibilities in Genesys

Hendrik Coetzee, Senior Solution Principal Engineer, Genesys
Stuart Gielen, Senior Solution Consultant, Genesys

Getting to a Smarter Employee Journey Using Automation @Work

Andy Hardy, Strategic Director, Employee Experience, Genesys

The Tangible Value of Flexibility in Technology Investments – coming soon

Julie Bingham, Head of Member Services, QSuper Group
Mark Mezgec, Manager – Centre of Excellence, QSuper Group
Sophie Giesen, Senior Manager, Strategic Business Consulting ANZ, Genesys