08/29/2025 06:00 pm

Executive Dinner

Bangkok, Thailand

As digital transformation redefines customer expectations, the insurance industry is reaching a critical inflection point. CX is now the key battleground for differentiation—and the winners will be those who harness AI, automation, and cloud to orchestrate truly seamless, empathetic customer journeys.

Save your spot

Thank you for registering for our upcoming event. We’re excited to have you join us.

Please note: Your registration is not yet confirmed. You will receive an additional confirmation email once it has been processed.

To make sure you don’t miss out on this exclusive event, we kindly encourage you to save the date:

  • Event Date: Friday, August 29, 2025
  • Event Time: 06:00 pm
  • Event Location: TBA

If you have any questions, please email AsiaMarketing@genesys.com.

Genesys executive dinner stock photo

Winning Policyholder Loyalty in the Age of AI-Powered CX

Join Genesys, along with executives for an exclusive session on how next-generation experience orchestration is driving measurable gains in customer retention, operational agility, and brand leadership.

Executive Insights Include:

  • Transforming CX into a strategic advantage using AI, automation, and cloud-native infrastructure
  • Elevating policyholder engagement through personalised, omnichannel experiences
  • Modernising legacy operations with a unified customer experience platform
  • Leading digital innovation to improve loyalty, speed-to-service, and enterprise value

This is a must-attend conversation for insurance executives ready to lead the next wave of transformation—where customer experience is the new competitive edge.

Agenda

Redefining Policyholder Loyalty Through AI-Driven CX​

06:00 pm – 07:00 pm

Guest Arrival & Executive Networking

Ease into the event with casual networking and light snack as you connect with fellow CX professionals and industry leaders

07:00 pm – 07:30 pm

Welcome Address

07:30 pm – 07:45 pm

Serving Dinner

07:45 pm – 08:15 pm

Fireside Chat

08:15 pm – 08:30 pm

Serving Dessert and Q&A

08:30 pm – 09:00 pm

Closing Remarks & Networking

Speakers

Albert Tay

Albert Tay

Senior Industry Executive, Genesys

Kulachart Ngernpermpoon

Kulachart Ngernpermpoon

Account Director, Enterprise, APAC, Genesys