06/16/2022
CX Tour Singapore
Singapore
What's next: Digital Empathy
Attend for free in half-day immersive CX Tour Singapore focusing on key takeaways on how businesses can be forward-thinking, innovate quickly and deliver the best of breed customer and employee experiences.
Join us to learn, engage and network with fellow like-minded professionals in this one event.
Raffles Hotel
Beach Road, Raffles Hotel, Singapore
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Hello there,
Thank you for registering for the CX Tour Singapore! This registration is not confirmed. We will send you an email confirmation to confirm your attendance.
Date: Thursday, 16 June, 2022
Time: 8:00 a.m.
Location: Raffles Hotel, Singapore
For further information, or to cancel your registration, please email christine.pang@genesys.com
See you there!
Christine
Genesys
Agenda
CX Tour Singapore 08.00 - 14:00 SGT
Thursday, 16 June 2022
08:00 am – 09:00 am
Registration
Welcome Coffee
Welcome message
Speaker:
Kelvin Tan, Director, Enterprise Sales, Genesys
Stay ahead of the game: Delivering exceptional service through Empathy
Many industries are witnessing a paradigm shift and significant disruption to cater to consumers’ evolving needs. To meet the expectations, organisations need to re-evaluate their transformation strategy and modernise quickly. In doing so, they need to adopt a ‘people-centric’ approach built on the core principles of empathy and providing Experience as a Service that helps the brand to deliver frictionless and connected customer experiences (CX), ultimately resulting in consumer trust and loyalty.
Speaker:
Albert Tay, Director, Financial Services, Genesys
Fireside Chat: how evolving consumer expectations are shaping CX in the transport industry
Speakers:
Gerald Lee, Vice President of Digital Transformation, ComfortDelgro Group
Spike Choo, Principal Consultant of Orange Business Services
Does your cloud CX migration need some blue-sky clarity?
We will share key insights from The NTT Global Benchmark report on what fourteen hundred clients and customers are telling us to stop, start and accelerate.
Migration to the cloud offers the opportunity for digital transformation, a new operating model and customer journey transformation, which heightens the need for proactive and flexible Managed CX. This session will move from key client and industry insights to the best practices in design, migration, and management
Speakers:
Pranay Anand, VP, Go to Market, ASEAN, NTT Ltd
Panel Discussion: Understanding today's Customer Journey and the expectations of Excellent Customer Experience in an Endemic Environment
Speakers:
Jonathan Wan, Director, Global Marketing and Customer Experience, Japan Airlines
Alex Bono, Chief Digital Officer, DKSH
Albert Tay, Director, Financial Services, Genesys
Then Kian Foh, Deputy CEO, Collectius
Fireside Chat: Driving Community-first Digital Experience with Adobe
Speakers:
Albert Tay, Director, Financial Services, Genesys
Chak Ming Fai, Director, Solution Consulting SEA, Adobe
Transforming Experiences, Empowering Connections
Speaker:
Amitabh Sarkar, Vice President & Head of Asia Pacific, Tata Communications
Emerging Technologies in CX
Speaker:
Jean Marc Provost, Director Digital and Conversational AI, Genesys
Lunch and networking
Take this time to network with professionals alike during Lunch. Don’t forget to grab yourself a Genesys Genbee cocktail or Raflles Hotel Singapore Sling.
Speakers
Kelvin Tan
Director, Enterprise Sales
Chak Ming Fai
Director, Solution Consulting SEA, Adobe
Albert Tay
Director, Financial Services, Genesys
Alex Bono
Chief Digital Officer, DKSH
Jonathan Wan
Director, Global Marketing and Customer Experience, Japan Airlines
Jean-marc Provost
Director, Digital and Conversational AI, Genesys
Then Kian Foh
Deputy CEO, Collectius
Fiona Loh
Emcee
Spike Choo
Principal Consultant of Orange Business Services
Gerald Lee
Vice President of Digital Transformation, ComfortDelgro Corporation
Pranay Anand
VP, Go to Market, ASEAN, NTT Ltd
Amitabh Sarkar
VP and Head of APAC, Tata Communications
Sponsors
Titanium
Diamond
Platinum
Silver
Supporting Partners
