06/16/2022

CX Tour Singapore

Singapore

What's next: Digital Empathy

Attend for free in half-day immersive CX Tour Singapore focusing on key takeaways on how businesses can be forward-thinking, innovate quickly and deliver the best of breed customer and employee experiences.   

Join us to learn, engage and network with fellow like-minded professionals in this one event. 

Raffles Hotel

Beach Road, Raffles Hotel, Singapore

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Hello there,

Thank you for registering for the CX Tour Singapore! This registration is not confirmed. We will send you an email confirmation to confirm your attendance.

Date: Thursday, 16 June, 2022

Time: 8:00 a.m.

Location: Raffles Hotel, Singapore

For further information, or to cancel your registration, please email [email protected]

See you there!

Christine
Genesys

Agenda

CX Tour Singapore 08.00 - 14:00 SGT

Thursday, 16 June 2022

08:00 am – 09:00 am

Registration

Welcome Coffee

Welcome message

Speaker:

Kelvin Tan, Director, Enterprise Sales, Genesys

Stay ahead of the game: Delivering exceptional service through Empathy

Many industries are witnessing a paradigm shift and significant disruption to cater to consumers’ evolving needs. To meet the expectations, organisations need to re-evaluate their transformation strategy and modernise quickly. In doing so, they need to adopt a ‘people-centric’ approach built on the core principles of empathy and providing Experience as a Service that helps the brand to deliver frictionless and connected customer experiences (CX), ultimately resulting in consumer trust and loyalty.

Speaker:
Albert Tay, Director, Financial Services, Genesys

 

Fireside Chat: how evolving consumer expectations are shaping CX in the transport industry

Speakers:

Gerald Lee, Vice President of Digital Transformation, ComfortDelgro Group
Spike Choo, Principal Consultant of Orange Business Services

Does your cloud CX migration need some blue-sky clarity?

We will share key insights from The NTT Global Benchmark report on what fourteen hundred clients and customers are telling us to stop, start and accelerate.

Migration to the cloud offers the opportunity for digital transformation, a new operating model and customer journey transformation, which heightens the need for proactive and flexible Managed CX.  This session will move from key client and industry insights to the best practices in design, migration, and management

Speakers:
Pranay Anand, VP, Go to Market, ASEAN, NTT Ltd

Panel Discussion: Understanding today's Customer Journey and the expectations of Excellent Customer Experience in an Endemic Environment

In this session, we hear from these leaders on how they have formulated seamless and consistent multi-channel experiences across platforms and discuss the need for personalisation in digital customer experience to match customer expectations in the post-pandemic era

Speakers:
Jonathan Wan, Director, Global Marketing and Customer Experience, Japan Airlines
Alex Bono, Chief Digital Officer, DKSH
Albert Tay, Director, Financial Services, Genesys
Then Kian Foh, Deputy CEO, Collectius

Fireside Chat: Driving Community-first Digital Experience with Adobe

Speakers:

Albert Tay, Director, Financial Services, Genesys

Chak Ming Fai, Director, Solution Consulting SEA, Adobe

Transforming Experiences, Empowering Connections

Speaker:
Amitabh Sarkar, Vice President & Head of Asia Pacific, Tata Communications

Emerging Technologies in CX

Consumer needs are constantly evolving, in this session, we explore what are some of the innovation strategies and the latest technologies that help companies to improve their Customer Journey.

Speaker:
Jean Marc Provost, Director Digital and Conversational AI, Genesys

 

Lunch and networking

Take this time to network with professionals alike during Lunch. Don’t forget to grab yourself a Genesys Genbee cocktail or Raflles Hotel Singapore Sling.

Speakers

Kelvin Tan

Director, Enterprise Sales

Chak Ming Fai

Director, Solution Consulting SEA, Adobe

Albert Tay

Director, Financial Services, Genesys

Alex Bono

Chief Digital Officer, DKSH

Jonathan Wan

Director, Global Marketing and Customer Experience, Japan Airlines

Jean-marc Provost

Director, Digital and Conversational AI, Genesys

Then Kian Foh

Deputy CEO, Collectius

Fiona Loh

Emcee

Spike Choo

Principal Consultant of Orange Business Services

Gerald Lee

Vice President of Digital Transformation, ComfortDelgro Corporation

Pranay Anand

VP, Go to Market, ASEAN, NTT Ltd

Amitabh Sarkar

VP and Head of APAC, Tata Communications

Raffles Hotel

Beach Road, Raffles Hotel, Singapore

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