November 12, 2020 11:30 am
As organisations adapt to a new normal quickly, they discover that the benefits of a cloud contact centre go far beyond enabling agents to work from home.
Ministry of Business, Innovation and Employment
Ministry of Business, Innovation, and Employment 15 Stout Street, Wellington Central, Wellington, New Zealand
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Thank you for registering for our CX Tour Lunch.
Date: Thursday 12 November
Time: 11.30am
Location: MBIE, 15 Stout Street, Wellington Central, Wellington 6011
For further information, or to cancel your registration, please email anushka@conferenceworks.com.au.
We look forward to seeing you on the day.
Join your peers for lunch and learn how a cloud contact centre enables businesses to:
11:30 am – 11:45 am
Registration
11:45 am – 12:00 pm
Leveraging cloud based services to deliver exceptional business outcomes
Rachel Herangi, Head of Customer Care & Delivery, Meridian Energy
12:00 pm – 12:20 pm
Take your customer experience to new heights
Build resilience and agility into business operations with cloud-based services
Ruchin Gupta, Principal Solutions Consultant, Genesys
12:20 pm – 12:40 pm
See the technology in action
Ruchin Gupta, Principal Solutions Consultant, Genesys
Annemarie Hodgson, Senior Solutions Consultant, Genesys
12:40 pm – 12:50 pm
Q&A
Head of Customer Care & Delivery, Meridian Energy
Senior Solutions Consultant, Genesys
Principal Solutions Consultant, Genesys
Ministry of Business, Innovation, and Employment 15 Stout Street, Wellington Central, Wellington, New Zealand
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
