December 2, 2020 12:00 pm
Customer experience and empathy has never been more important, however contact centres continue to struggle with a series of disparate touchpoints without an overarching strategy to ensure consistent and effortless CX across channels and departments.
Retreat Room, Sofitel Auckland
Sofitel Auckland Viaduct Harbour Viaduct Harbour Avenue, Auckland CBD, Auckland, New Zealand
Get directions
Thank you for registering for our CX Tour Lunch.
Date: Wednesday 2 December
Time: 12 noon
Location: Sofitel Auckland Viaduct Harbour Viaduct Harbour Avenue, Auckland CBD, Auckland, New Zealand
For further information, or to cancel your registration, please email anushka@conferenceworks.com.au.
We look forward to seeing you on the day.
So how can organisations better understand customer needs in order to deliver personalised empathetic engagement at scale?
During this lunch you’ll learn:
12:00 pm – 12:15 pm
Registration
12:15 pm – 12:30 pm
Experience as a Service: Connect with your customers through empathy
Ian McLean, Account Director, Genesys
12:30 pm – 12:45 pm
Redefining CX with an evolved digital strategy
Dave Flanagan, Strategic Director, Digital and Conversational AI, Genesys
12:45 pm – 1:00 pm
Lunch is served
1:00 pm – 1:30 pm
Redefining CX with an evolved digital strategy part 2: Genesys in action
Dave Flanagan, Strategic Director, Digital and Conversational AI, Genesys
Annemarie Hodgson, Senior Solutions Consultant, Genesys
1:30 pm – 2:00 pm
Q&A
Senior Solutions Consultant, Genesys
Strategic Director, Digital and Conversational AI, Genesys
Account Director, Genesys
Sofitel Auckland Viaduct Harbour Viaduct Harbour Avenue, Auckland CBD, Auckland, New Zealand
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
