December 2, 2020 12:00 pm
Auckland, New Zealand
Customer experience and empathy has never been more important, however contact centres continue to struggle with a series of disparate touchpoints without an overarching strategy to ensure consistent and effortless CX across channels and departments.
Retreat Room, Sofitel Auckland
Sofitel Auckland Viaduct Harbour Viaduct Harbour Avenue, Auckland CBD, Auckland, New Zealand
Thank you for registering for our CX Tour Lunch.
Date: Wednesday 2 December
Time: 12 noon
Location: Sofitel Auckland Viaduct Harbour Viaduct Harbour Avenue, Auckland CBD, Auckland, New Zealand
For further information, or to cancel your registration, please email anushka@conferenceworks.com.au.
We look forward to seeing you on the day.
So how can organisations better understand customer needs in order to deliver personalised empathetic engagement at scale?
During this lunch you’ll learn:
12:00 pm – 12:15 pm
Registration
12:15 pm – 12:30 pm
Experience as a Service: Connect with your customers through empathy
Ian McLean, Account Director, Genesys
12:30 pm – 12:45 pm
Redefining CX with an evolved digital strategy
Dave Flanagan, Strategic Director, Digital and Conversational AI, Genesys
12:45 pm – 1:00 pm
Lunch is served
1:00 pm – 1:30 pm
Redefining CX with an evolved digital strategy part 2: Genesys in action
Dave Flanagan, Strategic Director, Digital and Conversational AI, Genesys
Annemarie Hodgson, Senior Solutions Consultant, Genesys
1:30 pm – 2:00 pm
Q&A
Senior Solutions Consultant, Genesys
Strategic Director, Digital and Conversational AI, Genesys
Account Director, Genesys