Genesys vs. Five9
Analysts and users agree: Genesys Cloud is a leading contact centre platform.
Analysts and users agree: Genesys Cloud is a leading contact centre platform.
Genesys enables organisations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly.
Recommendations you can trust
Recognised as a leader by analysts and users alike, setting the standard in customer engagement solutions.
2025 Gartner® Critical Capabilities for Contact Centre as a Service
Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases
IDC MarketScape: Worldwide General Purpose Conversational Artificial intelligence Platforms 2025 Vendor Assessment
Genesys named a general purpose Conversational AI Leader by IDC MarketScape
The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025 report
Genesys named a Leader by Forrester in CCaaS
Genesys delivers self-service solutions, agent-assisted engagements and native workforce engagement management — all from one platform.
“Genesys Cloud CX excels at being a one-stop shop for all things customer service experience orchestration. Other providers I have worked with require multiple vendors and integrations in order to build experiences that are native to Genesys Cloud CX. Combined with Genesys’ documentation and training programs, they make learning and managing their systems very intuitive.”
Alternatives considered:
Five9 and Verint Da Vinci AI and Analytics
Kristopher Charles
Customer Interaction Product Owner
Owens Corning
“Genesys Cloud was the only product architected for the cloud from the ground up. Designed with an API first approach and including a comprehensive set of features. The competitors we evaluated relied on other vendors to round out their service offering. We weren’t interested in deploying and integrating 2/3 products Genesys combines everything we needed into one well-designed solution.”
Alternatives considered:
Avaya, Five9 Virtual Contact Center, Mitel Applications Suite, NICE CXone (formerly NICE inContact) and MiCloud Connect (formerly ShoreTel)
Henry Svendblad
Chief Technology Officer
Company Nurse LLC
