Genesys Cloud is a leading cloud contact centre solution

 

See why analysts and users agree

 

  • 108% improvement in call answer rate in first two weeks – The City of Clearwater
  • $1 million savings – Coca-Cola Bottlers’ Sales and Services
  • 25% productivity gain with asynchronous web messaging – Rabobank

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Real customers, real results

 

Genesys delivers a powerful set of digital, AI, journey analytics, customer engagement and workforce management capabilities — all from one unified platform.

Real users share their experiences

 

Genesys makes it easy to create exceptional experiences.