Our event brings together thought leaders, experts, and practitioners from both the public sector and the technology industry. Together, we will explore the challenges, opportunities, and best practices to revolutionise CX in local government.
This event will be hosted at the AWS office in Manchester* from 9:00 to 11:00.
Key themes include:
- CX Challenges: We will consider some of the problems facing councils; managing diverse citizen needs, legacy tech, skills shortages, siloing of data and inflexibility.
- The AI Advantage: How far can AI go when deploying citizen engagement and service delivery? From chatbots to predictive analytics, we’ll explore AI’s potential.
- Success Stories: Real-world case studies and success stories will showcase the transformative impact of AI in improving public sector CX.
- Collaboration and Networking: Connect with peers, experts, and potential collaborators during our breakout sessions and networking opportunities.
- Charting the Path Forward: The event will culminate in discussions on quick wins, actionable steps and next-gen strategies.
Join us as we embark on a journey to unlock the full potential of AI in the public sector, revolutionise citizen services, and shape the future of government engagement. Together, we’ll create a smarter, more responsive, and citizen-centric public sector.
*Joining details will be sent following confirmation of registration.