12/12/2023
Registration for this event is now closed. We are fully booked!
Join us at G-Summit Benelux & Eastern Europe, taking place on December 12th 2023 in the Theater Amsterdam, a unique conference center located in the heart of Amsterdam at the water side of The IJ.
This year, our theme ‘A Bold New Way for Professional CX’ will showcase how empathy, AI and automation create outstanding experiences for your customers and employees.
Theater Amsterdam, Danzigerkade 5, 1013 AP Amsterdam, Netherlands
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Registration for this event is now closed. We are fully booked!
G-Summit is a customer experience event expecting 300+ Genesys customers & prospects from Benelux and Eastern Europe with a full day of learning and sharing, visionary keynotes, customer case stories, and 1:1 opportunities to talk to product experts, hear what’s new and browse our partner pavilion. The program will be in English.
* Please note agenda is subject to change.
08:45 – 09:30
Registration & Coffee
Register and mingle with our sponsors before we get started
09:30 – 09:45
Welcome at G-Summit Benelux & Eastern Europe 2023
Osen Akkemik, Genesys
Martin Veselka, Genesys
Michel Delfosse, Genesys
Heinrich Welter, Genesys
09:45 – 10:00
Genesys Vision and Beyond
Heinrich Welter, Genesys
10:00 – 10:30
How CX can be powered by Technology?
Dimitris Alevizopoulos, Coca Cola
Lachezar Gavrilov, Coca Cola
10:30 – 11:00
Navigating Change; A Journey of Customer Service Transformation
Vasylyna Gumel, Global Customer Service Senior Manager, Oriflame
Nadia Idris-Jóźwiak, Senior Manager CSS, Genesys
11:00 – 11:30
Coffee break
11:30 – 12:00
Taking advantage of and turning AI into a reality
Alberto Pasi, Genesys
Steve Barratt, Genesys
12:00 – 12:15
Top findings from NTT DATA's Global CX Report
Maarten Copini, NTT
12:15 – 13:15
Lunch
13:15 – 14:15
Genesys Solutions update
Merijn te Booij, Genesys
14:00 – 14:15
Connected Customer Journeys - moving from CC to CX
Moving from Contact Center to Customer Experience
Karin Aalberts, Orange Business
Tandogan Akbiyikogullari, Versuni
14:15 – 14:45
When reality kicks in; agility in retail service innovation
Mark van der Heijden, Bol
14:45 – 15:10
The Future of the Agent Experience
Attila Vassy, Genesys
15:10 – 15:40
Coffee break
15:40 – 16:00
Carglass Belgium - a journey of value realization
An Florens, Carglass
Valentina Postelnicu, Genesys
16:00 – 16:45
Keynote The Future of AI; Go Digital, Stay Human
Christian Kromme
16:45 – 17:00
Closing Remarks & Wrap Up
Osen Akkemik, Genesys
Martin Veselka, Genesys
Michel Delfosse, Genesys
17:00 – 18:30
Networking reception
Mingle with your peers and ours sponsors, while enjoying drinks and fingerfood.
18:30 – 21:30
G-Summit evening programme with live music, dinner and magic moments
Vice President Benelux, Central & South East Europe, Genesys
Sales Director, Benelux, Genesys
Senior Director Customer Success, Genesys
EVP GM Employee Engagement Business Unit, Genesys
VP Sales Northern & Eastern Europe, Genesys
AI/Tech Expert & Futurist Keynote Speaker
Director, EMEA Digital & AI Presales, Genesys
CX Practice Lead Europe, NTT DATA
Head of Product Customer Service, Bol
VP Engineering, Genesys
Head of CX & EX business consulting & innovation - Europe, Orange Business
Director, Global Consumer Engagaement & Care, Versuni
Digital Product Manager, Coca-Cola
Product Owner and Solution Architect, Coca-Cola
The Magic Man
Global Customer Service Senior Manager, Oriflame
Senior Manager CSS, Genesys
EMEA Lead Digital Experience, Chatbot & AI Enterprise, Genesys
Customer Service Manager, Carglass Belgium
Sr. Director Professional Services, Genesys
Theater Amsterdam, Danzigerkade 5, 1013 AP Amsterdam, Netherlands
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
