10/21/2021 09:00 am

Genesys Strategy Forum Eastern Europe

Name: Genesys Strategy Forum Eastern Europe
Start: 2021-10-21T09:00:00
End: 2021-10-21

Online

Welcome to our digital CX Strategy Forum Eastern Europe, on October 21st. Here you will learn about the strategic path forward when it comes to migrating from an on-premise solution to offering exceptional customer service, via the Cloud.

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Thank you for registering for the event, please be on the lookout for your confirmation email from “do_not_reply@on24event.com”.

Join the event, get educated and receive a special gift!

Many roads lead to the cloud – but which is the best path? Learn firsthand, from the industry experts and Genesys customers, how migrating from your on-premise legacy contact center solution, to a customer service solution in the cloud will help you offer the customer experiences of tomorrow.

You will learn about the benefits it will give your customers, your employees and your company. And, as part of this event you will also receive a special gift sent to you home if you register before October 8th, but, number of gifts are limited so don’t wait, sign up today!

Learn more in your personal video invitation on the right!

Agenda

9.00 Welcome!

Martin Veselka, VP Sales ECSEI & Malgorzata Gawrysiak, Country Sales Director Poland & Jiri Zeman Account Director, Central Europe, Genesys

9.10 Modern and Emphatic Customer Experience

Great customer experiences is becoming a competitive advantage in today’s modern digital world. Learn about the latest trends within CX and how you can take advantage of them by using the Cloud as an enabler of CX Innovation within your company.

Merijn te Booij, GM, Workforce Engagement Management, Genesys

9.40 Why Cloud?

Learn about the benefits of a contact center in the Cloud, such as;

Efficiency and Effectiveness
Time to value
Global and “Hyperscaling”
Innovation and Velocity
Deployment and Flexibility

Malgorzata Gawrysiak, Country Sales Director Poland, Genesys

9.55 Genesys Cloud - Facts & Stats

Genesys Cloud is experiencing exponential growth in many areas: number of users, new and migrating customers or availability of new features and functions. We will in this session share some relevant statistics and facts.

Marcin Grygielski, Eastern, Central, Southern Europe and Israel Territory Manager, Genesys

10.10 Genesys Cloud Demo

In this session we will take you though a live demo of the Genesys Cloud solution

Marcin Szczepanski, Senior Genesys Cloud Enablement Lead & Henrich Eckhardt, Pr. Solutions Engineer, Genesys

10.35 Break

10.45 Customer Stories - Round Table

Listen to Genesys Customers answering questions about how they migrated to the Cloud and what benefits they are experiencing.

Featuring:

Marek Klampar, Senior Consultant at Henkel, Slovakia
Tal Fridman, Operations & Business Development Director, Europe at Dolfi1920, Poland
Dawid Telepski, Head of Contact Center E-commerce Operations Manager at LPP, Poland
Michał Łunkiewicz, Head of Projects & Implementations at Silky Coders, Poland
Malgorzata Gawrysiak, Country Sales Director Poland, Genesys

11.15 How Genesys helps you transition to the Cloud

Key points to consider where Genesys can support you when migrating from our premise solutions to our cloud services to make your CX Evolution smoother and easier.

Jorge Hurtado, EMEA Sales Director, Genesys