Join our featured speakers, Jason Roberts and Craig Farley, for an idea-sharing roundtable.
Explore the misalignment of CX priorities across Customers, Operations and Execs, the impact that this misalignment has on meeting customer expectations, and why many retail contact centres aren’t evolving fast enough.
Share your perspective on the CX priorities in the Retail Contact Centre
How to achieve customer loyalty; striking the balance between personalisation, empathy and efficiency.
Delivering blended (online and offline) customer experiences and maintaining consistency in the new world of retail.
What does a good employer look like in retail and why contact centre employee experience should be prioritised as a metric.