G-Summit Nordics & Baltics in the Cloud

Speaker: Dan Rood, Vice President, Product Marketing, Genesys

Learn how to elevate your customer experience to the next level by using AI for personalization at all stages of your buyers journey.

Speakers: Amanda Halpin, EMEA Solution Lead, Strategic Solutions, Genesys & Alberto Pasi, EMEA Service Automation Solution Director, Genesys

Google Cloud Contact Center AI combines the best of Google AI with leading contact center software, improving the customer support experience and increasing operational efficiency. The result? More personalized, intuitive customer care from the first “Hello.” It works with your existing telephony and customer support technology and can easily be trained to engage with customers via speech or text, freeing your reps to handle more complex issues and provide a better customer experience. Customers get answers quickly and around the clock, live agents close cases faster and more helpfully, and analysts get faster insight into customer needs.

Speaker: Alexander Percivall, Partner Sales Engineer Nordics, Google

Genesys is now a cloud-first company.  Learn how Genesys Cloud is evolving and how, going forward, our premise customers will benefit of two innovation tracks: One delivered in Hybrid mode from Genesys Cloud and one delivered on the premise platform (Genesys Connect/Genesys)

Speaker: Regis Mace, Director Solutions Consulting, Genesys