April 2, 2020
G-Summit Nordics & Baltics in the Cloud
Virtual event
Make every Moment Count
We are happy to invite you to join our virtual event (replacing the physical G-summit planned in Stockholm). Register and join us at 13.00 CET on April 2nd and learn from Genesys and Google about new innovations and the latest trends within Customer Experience, such as the benefits of AI and the Cloud.
Cant make the date? Register anyway and you will get an email afterwards with a link to the recording.
Please contact viktoria.vianden@genesys.com if you have any questions.
Please click here to register for the online virtual event
Agenda
13.00 Genesys Vision 2020 - Experience as a Service
Speaker: Dan Rood, Vice President, Product Marketing, Genesys
13.30 Achieving Personalisation at Scale for your Digital Customers
Learn how to elevate your customer experience to the next level by using AI for personalization at all stages of your buyers journey.
Speakers: Amanda Halpin, EMEA Solution Lead, Strategic Solutions, Genesys & Alberto Pasi, EMEA Service Automation Solution Director, Genesys
14.00 The Next Conversation: Powering Customer Conversations With Google Cloud Contact Centre AI
Google Cloud Contact Center AI combines the best of Google AI with leading contact center software, improving the customer support experience and increasing operational efficiency. The result? More personalized, intuitive customer care from the first “Hello.” It works with your existing telephony and customer support technology and can easily be trained to engage with customers via speech or text, freeing your reps to handle more complex issues and provide a better customer experience. Customers get answers quickly and around the clock, live agents close cases faster and more helpfully, and analysts get faster insight into customer needs.
Speaker: Alexander Percivall, Partner Sales Engineer Nordics, Google
14.30 Innovation for Genesys customers
Genesys is now a cloud-first company. Learn how Genesys Cloud is evolving and how, going forward, our premise customers will benefit of two innovation tracks: One delivered in Hybrid mode from Genesys Cloud and one delivered on the premise platform (Genesys Connect/Genesys)
Speaker: Regis Mace, Director Solutions Consulting, Genesys
15.00 Wrap-up
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