11/10/2022 09:00 am
RIVERSIDE, TEL AVIV - ISRAEL
The Daniel Rowing Centre, Rokach Blvd 2, Tel Aviv-Yafo, Israel
Thank you for registering. You are now registered for the Genesys Strategy Forum in Israel. One of our ECCC team members will be in touch soon to confirm arrangements.
Genesys Strategy Forum Israel event is gathering Genesys customers, prospects, partners and industry thought leaders from Israel. Join us to learn from engaging speakers on the product information sessions how to deliver exceptional customer and employee experiences. Please view the full agenda below, since the number of attendees are limited, so please make sure that you register as early as possible.
09:00 am – 09:30 am
Registration and breakfast
09:30 am – 09:50 am
Opening welcome speech and business update
09:50 am – 10:15 am
Genesys Strategic update
10:15 am – 11:00 am
Genesys Vision & Empathy in Action
Genesys believe that the best way for you to connect with your customers is through empathy. We will take you through our vision and the latest trends, opinions and examples on how the world of Customer and Employee Experience is changing for everyone.
11:00 am – 11:30 am
The latest Customer and Employee Experience research with Harvard and MIT
11:30 am – 12:00 am
Coffee Break
12:00 am – 12:30 am
Digital Experience
12:30 am – 01:15 pm
Welcome to the Wonderful World of the WEM-Verse
Would we be building the same thing for operational and people management if we could do it all over again? We think not. Join me for a journey through the wonderful parallel universe of what can be. Learn the basics, the tricks and maybe the future.
01:15 pm – 02:00 pm
Hands-on, real-time customer behaviour insights
02:00 pm – 02:10 pm
Q & A, closing
02:10 pm – 03:00 pm
Lunch and networking