06/15/2023 09:00 am

CX Strategy Forum - Athens

St. George Lycabettus Hotel, Kleomenous 2, Athina 106 75, Greece

Central Europe

Want to learn about the latest trends within customer and employee experiences? Then you should join this virtual CX Strategy Forums across Eastern Europe. You will learn about the state of CX and its trends, successful AI strategies and how your hidden data can improve customer journeys.

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St. George Lycabettus Hotel 2 Kleomenous Street, 106 75 Athens, Greece

St George Lycabettus Hotel, Kleomenous 2, Athina 106 75, Greece

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Agenda

9:00 - 9:20 Opening and Introduction

  • Martin Veselka – VP, Sales,
  • Apostolos Kemos – Director Sales,
  • Sean Straus – Account Director – Greece, Cyprus, and Malta

9:20 - 9:50 Keynote: The state of CX: Where We’ve Been, Where We Are, and Where We Are Going

  • Merijn TeBooij – General Manager, Workforce Engagement Management

9:50 - 10:15 Genesys Cloud: Overview and Update

  • Sean Straus – Account Director – Greece, Cyprus, and Malta

10:15 - 10:40 Genesys Cloud Digital Demo

  • Eleni Poulimenea – Senior Solution Consultant

10:40 - 11:00 Coffee Break

11:00 - 11:30 Creating Satisfied Employees with a Great Employee Experience

  • Paul Turner – Solution Lead

11:30 - 12:00 Workforce Engagement Demo

  • Krzysztof Borecki – Sr. Solutions Consultant

12:00 - 12:20 Partner solution: Spitch AI & Voice Biometrics

  • Lincoln Payne – AI | Automation

12:20 - 12:50 How Artificial Intelligence and Machine Learning can Enhance the Customer Experience

  • Alberto Pasi – Director, EMEA Digital & AI Presales

12:50 - 13:00 Closing

13:00 - 15:00 Lunch

St. George Lycabettus Hotel 2 Kleomenous Street, 106 75 Athens, Greece

St George Lycabettus Hotel, Kleomenous 2, Athina 106 75, Greece

Get directions