06/15/2023 09:00 am
CX Strategy Forum - Athens
St. George Lycabettus Hotel, Kleomenous 2, Athina 106 75, Greece
Central Europe
Want to learn about the latest trends within customer and employee experiences? Then you should join this virtual CX Strategy Forums across Eastern Europe. You will learn about the state of CX and its trends, successful AI strategies and how your hidden data can improve customer journeys.
Join our up and coming events in
St. George Lycabettus Hotel 2 Kleomenous Street, 106 75 Athens, Greece
St George Lycabettus Hotel, Kleomenous 2, Athina 106 75, Greece
Get directions
Save your spot
Thank you for registering.
You are now registered for this event. We will be contacting you shortly to schedule a time.
Agenda
9:00 - 9:20 Opening and Introduction
- Martin Veselka – VP, Sales,
- Apostolos Kemos – Director Sales,
- Sean Straus – Account Director – Greece, Cyprus, and Malta
9:20 - 9:50 Keynote: The state of CX: Where We’ve Been, Where We Are, and Where We Are Going
- Merijn TeBooij – General Manager, Workforce Engagement Management
9:50 - 10:15 Genesys Cloud: Overview and Update
- Sean Straus – Account Director – Greece, Cyprus, and Malta
10:15 - 10:40 Genesys Cloud Digital Demo
- Eleni Poulimenea – Senior Solution Consultant
10:40 - 11:00 Coffee Break
11:00 - 11:30 Creating Satisfied Employees with a Great Employee Experience
- Paul Turner – Solution Lead
11:30 - 12:00 Workforce Engagement Demo
- Krzysztof Borecki – Sr. Solutions Consultant
12:00 - 12:20 Partner solution: Spitch AI & Voice Biometrics
- Lincoln Payne – AI | Automation
12:20 - 12:50 How Artificial Intelligence and Machine Learning can Enhance the Customer Experience
- Alberto Pasi – Director, EMEA Digital & AI Presales
12:50 - 13:00 Closing
13:00 - 15:00 Lunch
St. George Lycabettus Hotel 2 Kleomenous Street, 106 75 Athens, Greece
St George Lycabettus Hotel, Kleomenous 2, Athina 106 75, Greece
