02/11/2020

Contact Centre AI Breakfast Session

Name: Contact Centre AI Breakfast Session
Start: 2020-02-11
End: 2020-02-11

48 Pirrama Rd, Sydney NSW 2009, Australia

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Thank you for your interest in attending the Contact Centre AI Breakfast Session.

See you on 14th Feb @ Google Sydney Office, 48 Pirrama Rd, Sydney NSW 2009, Australia

Genesys & Google Cloud are shaping the future of contact centre AI. Leveraging data in real-time to provide hyper-personalised experiences is the benchmark that today’s digital native consumers expect, and the only way to achieve the automation levels that the AI-hype curve is promising.

Join us for breakfast and get hands-on advice from Google and Genesys experts about how to build a modern, intuitive customer and employee experience using Conversational AI that talks, understands and interacts from the first “hello”.

See the technology in action with interactive demos, including:

Virtual Agents – AI powered chatbots and voice bots
Agent Assist – AI that expertly assists human agents
Topic Modeller – Leverage your existing data to uncover key customer needs

48 Pirrama Rd, Sydney NSW 2009, Australia

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+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.