Genesys & Google Cloud are shaping the future of contact centre AI. Leveraging data in real-time to provide hyper-personalised experiences is the benchmark that today’s digital native consumers expect, and the only way to achieve the automation levels that the AI-hype curve is promising.
Join us for breakfast and get hands-on advice from Google and Genesys experts about how to build a modern, intuitive customer and employee experience using Conversational AI that talks, understands and interacts from the first “hello”.
See the technology in action with interactive demos, including:
- Virtual Agents – AI powered chatbots and voice bots
- Agent Assist – AI that expertly assists human agents
- Topic Modeller – Leverage your existing data to uncover key customer needs