08/15–16/2023 08:00 am
CEM AFRICA 2023, from August 15 to 16, brings together CX professionals and solution providers to improve customer experience across Africa. Experts share knowledge and solutions to enhance brand perception.
The Customer Experience Management Africa Summit is "Africa's Largest CX Event".
Century City Conference Centre
Century City Conference Centre, Energy Lane, Century City, Cape Town, South Africa
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11:15 am – 12:15 pm
Workshop 2F – Room No. MR2
Bringing together human interaction and technology — and harnessing connected data — is at the heart of delivering empathetic customer experiences. Powerful experience orchestration allows brands to deliver consistent service while adding context. And that allows you to provide the right level of empathy and emotional connection in every interaction with your brand.
Experience orchestration, though, goes beyond the contact centre. It encompasses Contact Centre as a Service (CCaaS), experience automation, and experience orchestration capabilities – all on an open cloud platform. The Genesys team will demonstrate the power of Genesys Cloud that unifies customer and agent experiences.
03:00 pm – 03:45 pm
Panel discussion – main stage
As the world continues to face an uncertain economic future, consumers seek connection, empathy and shared values when they interact with brands.
Organizations need to earn their customers’ loyalty every day, proving their value through seamless and effortless engagement that turns transactions into meaningful relationships.
With customers increasingly managing their lives online, organizations of every size are racing to invest in digital solutions to provide superior CX that stays a step ahead of rising customer expectations. To stay competitive in the evolving digital market, you’ll need to make some bold moves.
Here is what you will learn:
Enterprise Sales Director - UK, I & Nordics, Genesys
Senior Solutions Consultant, Genesys
Century City Conference Centre, Energy Lane, Century City, Cape Town, South Africa
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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