GENESYS at CEM Africa 2023

Bringing together human interaction and technology — and harnessing connected data — is at the heart of delivering empathetic customer experiences. Powerful experience orchestration allows brands to deliver consistent service while adding context. And that allows you to provide the right level of empathy and emotional connection in every interaction with your brand.

Experience orchestration, though, goes beyond the contact centre. It encompasses Contact Centre as a Service (CCaaS), experience automation, and experience orchestration capabilities – all on an open cloud platform. The Genesys team will demonstrate the power of Genesys Cloud that unifies customer and agent experiences.

As the world continues to face an uncertain economic future, consumers seek connection, empathy and shared values when they interact with brands.

Organizations need to earn their customers’ loyalty every day, proving their value through seamless and effortless engagement that turns transactions into meaningful relationships.

With customers increasingly managing their lives online, organizations of every size are racing to invest in digital solutions to provide superior CX that stays a step ahead of rising customer expectations. To stay competitive in the evolving digital market, you’ll need to make some bold moves.

Here is what you will learn:

• Overview of the state of CX in the region
• Our vision on how to transform CX with Orchestration
• Case studies from regional and global brands