08/15–16/2023 08:00 am
GENESYS at CEM Africa 2023
Cape Town
Exhibition
CEM AFRICA 2023, from August 15 to 16, brings together CX professionals and solution providers to improve customer experience across Africa. Experts share knowledge and solutions to enhance brand perception.
The Customer Experience Management Africa Summit is "Africa's Largest CX Event".
Century City Conference Centre
Century City Conference Centre, Energy Lane, Century City, Cape Town, South Africa
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Agenda
Experience Orchestration at Scale – Improving Customer Journeys with AI-Driven Optimisation
11:15 am – 12:15 pm
Current and Future CX Trends: The Essentials for a Successful and Sustainable Customer Experience Strategy
03:00 pm – 03:45 pm
Panel discussion – main stage
Speakers
Carl Thompson
Enterprise Sales Director - UK, I & Nordics, Genesys
Francois Van Os
Senior Solutions Consultant, Genesys