Key aspects you can expect to see at this event:

  • A dynamic and interactive AI CX panel debate with the CCMA, consultants and customers, to gain valuable insights into the practical aspects of implementing AI in CX, as well as the challenges and benefits associated with this technology.
  • Meet a member of the Connacht Rugby team as they explore maintaining high performance and driving success with AI data driven tools.
  • Use Cases and Success Stories: Chance to learn about real-world applications of AI in customer experience. Learn about companies that have implemented AI-driven strategies to enhance customer interactions.
  • Getting Started with AI: Where to begin and where to Focus. Gain insights into the practical steps for initiating and implementing AI strategies in CX.
  • Ethical and Control AI Considerations: delve into discussions about responsible AI usage, data privacy, transparency, and fairness in AI-driven customer experiences.
  • Networking Opportunities: Connect with industry experts, thought leaders, and professionals who are actively involved in AI and customer experience initiatives.

Overall, the event at Genesys AI innovation center aims to showcase the practical applications of AI in transforming customer experiences and foster discussions about the future potential and responsible use of AI in this domain.

This event will commence at 10.30 a.m. and conclude at 1.00 p.m. refreshments and a light lunch will be provided.

Find out more about our thoughts on generative artificial intelligence (AI) and the considerations we’re applying at Genesys to make this exciting innovation more secure for customers here