Keep costs low and contact rates high with the Genesys outbound dialer solution
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Genesys enables organisations to optimise campaigns and maximise outreach efficiency.
Genesys predictive dialer makes it easy to connect with the right customers automatically.
Optimise campaign results
Boost response rates by reaching more of the right contacts for higher-value calls with the Genesys phone dialing system.
Maximise agent productivity
Skip voicemails, busy signals and unanswered calls — and enable agents anywhere with the Genesys internet phone dialer.
Improve customer experiences
Get in front of customers at the right time, in the right way and with the right message with the Genesys automated phone dialer.
Get a tour to see how Genesys can streamline outbound campaigns, help boost productivity and drive better customer connections
Genesys makes it simple to design and deliver outbound call centre campaigns that drive engagement and maximise conversions.
“Within a short period of time, we were able to get 192 people across two regions working on Genesys for inbound, outbound, dialer and SMS. It tightly integrates into Salesforce CRM, so every call made or received creates a task and the agent just needs to enter notes.”
Dan S.
Senior Admin and Developer
Salesforce
“Our company uses Genesys Cloud CX as our main source of calling clients and potential clients. We are 100% phone sales so it’s imperative to our daily functions. Genesys Cloud CX helps us every single day. Not only does it allow us to call, but it also keeps track of how many calls we make daily, on a team, company and individual level. It’s a powerhouse for everything from talk-time, to average hold time, to how many inbound calls vs. outbound calls that we have as a call centre.”
Verified user
Manager in sales
Insurance company
