Customer Experience Management Solutions

Genesys Customer Experience Management Solutions build profitable customer relationships, increase response rates, and drive higher business results.

Proactive Customer Care

Deliver a positive, cross/multi-channel experience that engages customers and delivers high satisfaction.  Proactively communicate to consumers using their preferred channels, including mobile, to strengthen relationships, increase loyalty and reduce unnecessary inbound inquiries.

Collections and Payments

SoundBite’s scalable solutions enable companies to maximize contacts and payments while minimizing risks and costs. 

Mobile Marketing

SoundBite is a strategic mobile marketing partner to many of the world’s leading brands.  Our clients consistently share their delight at how our strategic services unleash the power of our multi-channel (SMS, mobile web, voice, and email), preference management, and analytics and decisioning technologies.