SoundBite delivers expedited proactive communications to your customers through immediate multi-channel customer interactions, including voice, text, and email messaging. Through personalized and interactive contact strategies, SoundBite provides a cost-effective solution that accelerates fraud confirmation and investigation, while freeing your fraud agents to focus on higher-value activities.
- Send real-time alerts and expedite case disposition through integration with fraud detection systems
- Automate customer authentication, verification of recent transactions, and prioritization of treatment based on risk, fraud type, and customer demographics
- Connect customers directly to a fraud specialist when a fraud event is confirmed
- Capture account alert preferences and engage customers to proactively monitor their own accounts for irregular activity
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