CTI Connect Integration

Deliver quality customer service interactions by integrating your contact center technology with the SoundBite platform.

CTI Connect enables contact centers to match caller needs to agent resources.  SoundBite CTI Connect makes it possible for organizations to easily integrate CTI functions such as screen pops, intelligent call routing, and dynamic call pacing into their contact center.

The CTI Connect Solution provides a variety of ready-built software plug-ins to speed the integration between SoundBite and leading telephony and interactive voice response systems, such as Avaya, Cisco ICM, and Genesys

Next Steps:

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