Deliver Next Generation Customer Experience Today

Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

We passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

The World’s #1 Customer Experience Platform

Award Winning Products and Organisation

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Genesys - A History of Innovation

Call Centre Era
Contact Centre Era
Omnichannel Engagement Era
1995 Call handling moves beyond simple call distribution via ACD to CTI, which provides relevant data to agents along with the call
1999 Interactions begin moving from voice-only to multiple channels as customers want more ways to contact businesses
2001 Self-service evolves from IVRs with push-button functionality to VXML voice applications for more natural interactions
2006 Contact centre infrastructure migrates from legacy TDM to SIP for reduced costs, contact centre virtualisation, and multimedia interactions
2012 Companies seeking to implement more powerful contact centres at a lower cost drive the movement from on-premises to cloud
2016 Customer interactions evolve from many siloed channels into a single, effortless, omnichannel customer journey

An Award Winning Workplace

We’ve been named a Glassdoor Employee Choice winner, a San Francisco Business Times/Silicon Valley Business Journal Top 25 best place to work and one of the SBI 10 Best Companies to Sell for in 2016.

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