SpeechStorm Extends Support for More Languages for its Personalisation Platform
SpeechStorm has in the past weeks continued to extend its reach in additional geographic markets in Continental Europe, North America and the Middle East with a string of important customer wins in the logistics, airline transportation, and utilities industries.
The company now has customers in four continents and has recently announced that it will be extending support for a range of European, Middle Eastern and Asian languages, as listed below. Support for the new languages will be rolled out gradually over the remainder of 2015 and early 2016.
- Portuguese (EU Portuguese& Brazilian)
SpeechStorm already supports text-to-speech (TTS) and automatic speech recognition (ASR) through third party engines for a wide range of languages. The extend support announced today includes what are known as “concatenated prompt recording” (CPR) allowing elements of recorded audio to be combined dynamically for playback for customer specific information such as account numbers, order references, delivery or appointment dates, flight times, currency amounts and post codes.
“Offering a personalised customer experience should include offering personalised prompts in a language and tone of voice customers can engage with.”
Support for the new languages presents new challenges as the way this concatenated information is combined varies from language to language. Using CPR enables a more natural playback experience for customers, with different intonations of each audio element depending on where it is placed – so a number at the end of a credit card number uses a different recording than a number in the middle or at the start of a sequence. It also provides an improved experience for organisations who prefer a “branded” voice talent for their IVR, allowing dynamic content to be played back using the same voice, rather than hearing an account balance amount in a different automated voice to the rest of the message.
Commenting on the support for additional languages, SpeechStorm CEO Oliver Lennon stated that “In our view, offering a personalised customer experience should include offering personalised prompts in a language and tone of voice customers can engage with. The additional support we are now offering is very indicative of the rapid growth and new markets we and our customers are operating in, as well as our commitment to become a leading global provider of Personalisation solutions for voice, mobile and web. ”