Leading Benefits Provider Enrolls Genesys Cloud Solution to Manage Customer Experience
Genesys Provides Innotech Benefit Solutions Customer Service Support Scalability During Peak Enrollment
SAN FRANCISCO – June 8, 2015 — Genesys (www.genesys.com), the market leader in omnichannel customer experience and contact center solutions, today announced that Innotech Benefit Solutions, a North American benefits consulting and enrollment provider, has chosen the Genesys Customer Experience Platform to ensure excellence in customer care delivery. Innotech will deploy the cloud–based Premier Edition of the Genesys Customer Experience Platform to provide customers an intuitive, cohesive and guided customer journey while helping Innotech easily on-board new clients.
Scalability With the Genesys Premier Edition
As an employee benefits provider, Innotech’s support teams experience seasonal fluctuations in service demand, particularly during open enrollment times. In the open enrollment period, both new and returning customers enroll concurrently, leaving agents little time to process and service numerous new contracts. With the cloud-based Genesys Premier Edition, Innotech can now ramp up their support center by seasonally adding 100 to 120 agents to better serve customers and bring on new clients during their peak period.
“We are excited to work with Innotech Benefit Soltuions to help make the customer experience a strategic differentiator for their business,” said Tom Eggemeier, Executive Vice President Sales, Services and Support at Genesys. “By leveraging our Customer Experience Platform, Innotech can now rapidly enroll new clients and better serve their customer base.”
About Innotech Benefit Solutions
Innotech is a leading benefits communication and enrollment facility, customizing enrollment solutions for employers throughout the U.S. Innotech helps organizations identify new voluntary benefits and advance employee engagement, while its high-tech, high-touch solutions reduce HR spending to save companies money and achieve results. For more information visit www.innotechbenefits.com/
Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797.
Chelsea D'Angelo/Alexis Malutre
Group SJR for Genesys