Customer experience industry leader recognized for exceptional workplace culture for second consecutive year

SAN FRANCISCO — April 20, 2016 — Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, was named in the top 25 of the “Best Places to Work 2016” in the Bay Area by San Francisco Business Times and Silicon Valley Business Journal.

The recognition marks the second consecutive year that Genesys was named a leading Bay Area employer among companies that have exceptional workplaces and value the contributions of their employees. Genesys was ranked #21 in the “large company” category this year, up 11 spots from last year’s recognition in the same category.

“The diverse talent pool in the San Francisco Bay Area allows Genesys to hire amazing talent, creating an authentic and high performing internal community," said Tracy Coté, Senior Vice President of Global Human Resources at Genesys. "Being recognized as one of the best places to work for the second year in a row is truly an honor, and we are grateful to our team for being part of an engaging culture that allows every individual to thrive and grow.”

San Francisco Business Times and Silicon Valley Business Journal evaluated over 400 nominees based on employee survey ratings to recognize companies that have exceptional workplaces and value the contributions of their employees. The survey questions covered a wide range of topics, including personal growth, workplace satisfaction and the effectiveness of managers. Genesys was recognized among 125 Bay Area companies, including 49 software companies.

Genesys fosters a respectful and collaborative environment, flexible work schedules, outstanding benefits, an employee-driven corporate social responsibility program, and a diverse, “family table” atmosphere.

Genesys CEO Paul Segre added, “At Genesys, we understand that the employee experience drives exceptional customer experiences and that engaged employees represent the cornerstone for a successful business. We are very proud of offering an environment where our people can succeed.”

Learn more about the Genesys culture from Paul Segre, who is featured in the San Francisco Business Times and Silicon Valley Business Journal. For information about opportunities at Genesys, visit the Genesys careers page.

About Genesys

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiencesjourneys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate over 24 billion contact center interactions per year in the cloud and on premises. For more information www.genesys.com.

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Media Contact

Chelsea D’Angelo or Alexis Malure
Group SJR for Genesys
917.934.3914 or [email protected]