Mark Turner will help deliver new customer opportunities and expansion of channel partner relationships in emerging markets

SAN FRANCISCO — February 18, 2016 — Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced that Senior Vice President of Europe, Middle East & Africa Mark Turner has been promoted to Executive Vice President of Global Sales and Field Operations.

In his new position, Turner will be responsible for the company’s global commercial activities, field sales and channel operations. Since 2003, Turner has consistently delivered strong growth, market expansion, business performance and customer satisfaction for Genesys while serving as the Vice President of United Kingdom & Ireland, and later as Senior Vice President of Europe, Middle East and Africa. 

“Mark has been successful in driving explosive growth across EMEA in a challenging economic environment,” said Tom Eggemeier, President of Genesys. “I am confident that with his leadership Genesys will enhance its ability to bring the world’s leading CX solutions to organizations across the globe while addressing the new omnichannel engagement market for the company.”

Turner brings more than 25 years of executive leadership in the industry ranging from Chief Executive Officer at security firm Aspelle, to Vice President of EMEA at Commerce One, and additional leadership roles at other companies. In the EMEA region for Genesys, Turner has successfully helped the company expand its market position by leveraging the company’s award-winning Genesys Customer Experience Platform in new and emerging markets; growing the business with existing customers with digital channels and workforce optimization solutions; and developing new partnerships to address key customer needs. 

“In the current economic climate, the value of what Genesys can bring an organization has never been more paramount,” said Mark Turner, Executive Vice President of Global Sales and Field Operations of Genesys. “I look forward to helping customers worldwide realize the benefits of a great customer experience with the industry’s best team of employees and partners worldwide.”

About Genesys

Genesys, creator of the world’s #1 Customer Experience Platform, empowers organizations to build exceptional customer relationships with personalized, omnichannel experiences across all journeys in the customer lifecycle. For over 25 years we have put the customer at the center of all that we do. We passionately believe that great customer experience drives great business outcomes. Trusted by over 4,700 customers in 120 countries, Genesys orchestrates over 24 billion interactions per year in the cloud and on premises. For more information www.genesys.com.

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Chelsea D’Angelo & Alexis Malure
Group SJR for Genesys
917.934.3914 or [email protected]