Leadership Announcements Position Company To Deliver On New Omnichannel Engagement Market; Aligns Customer Experience To New Executive Position

SAN FRANCISCO – November 24, 2015 — Genesys (www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced that Executive Vice President of Sales, Services and Support, Tom Eggemeier has been promoted to President of Genesys. 

In this new position, Eggemeier will be charged with the broad responsibilities of leading all of the customer-facing activities for the company across the globe. The role is chartered  with delivering on all of the company’s commercial opportunities, as well as presenting a unified, best-in-class customer experience to Genesys customers and partners worldwide.

“This new and well deserved position recognizes Tom’s proven leadership and numerous contributions he has made to Genesys,” said Paul Segre, Chief Executive Officer of Genesys. “I am confident that his appointment positions us well to fulfil our ambition to become the undisputed leader of the emerging omnichannel engagement market.”

Since 2012, Eggemeier has been instrumental in helping the company achieve over 40% revenue growth by leading global sales to address new market opportunities leveraging the company’s award-winning Genesys Customer Experience Platform, and by taking advantage of a new and expanded Genesys product portfolio that includes native workforce optimization and digital channels solutions, among others. In the course of that transformation, Genesys has been recognized with a sales transformation award and named a leading social selling company by LinkedIn.

“I am thrilled to bring our mission of powering the world’s best customer experiences to every customer and partner engagement we have,“ said Tom Eggemeier, President of Genesys. “I am inspired every day by the passion my fellow Genesys employees have for making customers successful, and consider it an honour to be part of the team.”

The company also announced that current Chief Financial and Operating Officer James Budge will be leaving the company on December 31, 2015.

About Genesys

Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com, call us at +1.888.436.3797 or engage with us on Twitter: @Genesys.

Media Contact

Chelsea D’Angelo & Alexis Malure
Group SJR for Genesys
917.934.3914 or [email protected]