America’s Premier Vendor-Led Customer Experience Event Coming to New Orleans May 27-29

DALY CITY, CA February 5, 2014 — Genesys (, a leading provider of customer experience and contact center solutions, today announced that its annual G-Force Americas conference will be held May 27-29, 2014 in New Orleans. G-Force is the industry’s premier customer experience and contact center event. Registration for this year’s G-Force Americas conference to be held at the Sheraton New Orleans is now open at

Every year, the global G-Force series brings together thousands of customer experience thought leaders, technology visionaries and leading global brands to share best practices and learn how to further enhance and deliver a great customer experience. G-Force 2014 will challenge enterprise organizations to re-think their contact center strategies by designing customer journeys that promise a more effortless experience while increasing revenue, improving loyalty and lowering cost.

Innovative New Genesys Solutions for both Cloud and Premise

The G-Force 2014 event theme of “Turn On Great CX,” symbolizes the new rapid-to-deploy innovations Genesys has created for both cloud-based and premise-based customers, and the Genesys Customer Experience Platform recently made available in Premier, Business and Enterprise Editions. Collectively, Genesys has made delivering a differentiated customer experience easier and faster than ever.

Taking Customer Experience to the Next Level Throughout the Organization

G-Force draws business leaders from around the world, including:

  • Customer service executives attempting to tackle the challenges of leveraging the customer experience to differentiate their company while lowering costs;
  • Contact center managers who face the day-to-day pressure of managing their contact center operations;
  • Technology leaders who seek hands-on learning opportunities for designing, deploying and maintaining optimal customer experience solutions

“G-Force 2014 is a call to business leaders worldwide to re-think how they will take their customer experience to the next level to achieve their business goals and deliver on their brand promise,” said Reed Henry, Chief Marketing Officer at Genesys. “At this year’s G-Force, organizations around the world will learn how they can turn on great CX with new and exciting customer experience innovations, insights from industry thought leaders, and CX best-practices shared by the world’s leading customer experience brands and experts.”

Registration for G-Force New Orleans is now open, with a special early-bird registration fee of $995 available until April 18th.  Follow the event at #gforce14.

About Genesys

Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, front and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions.

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