Genesys Sales Executive Honored for Her Professional Contributions by Silicon Valley Business Journal

SAN FRANCISCO – April 15, 2015 — Genesys (, the market leader in omnichannel customer experience (CX) and contact center solutions, announced today that Alice Katwan, Vice President of Sales, North America West, was named one of Silicon Valley’s “Women of Influence 2015” by the Silicon Valley Business Journal. The annual awards program honors the top 100 businesswomen, community leaders and philanthropists for their achievements and contributions to the region.

“I am humbled and honored to be included on such a prestigious list of successful and inspiring women,” Katwan said. “My hope is that together we can continue to mentor, support and positively influence future leaders.”

At Genesys, Katwan leads the North American West commercial and operational activities, which accounts for half of the company’s North American revenue. In the last 12 months, her team developed innovative market strategies and nurtured strategic relationships, which has led to 3.5 times year-over-year growth.

“Alice is a natural leader and truly an example of excellence,” said Paul Segre, Genesys CEO. “Her success combined with her dedication to giving back to our employees and her community inspires us all.”

Katwan takes a strong interest in promoting women in leadership. She is an active participant in the Genesys Emerging Women Leaders Webinar Series as well as a member of The CLUB of Silicon Valley, where she leads the community events function for the Silicon Valley region.

“I believe early education and mentorship are critical to securing women-held leadership positions,” Katwan told the Silicon Valley Business Journal. “By creating a strong, supportive community for women, we can help them develop the skills and self-confidence needed to actively seek leadership positions.”

Prior to Genesys, Katwan was Sales Director for the Western region at Red Hat, a global provider of open-source solutions, where she worked for nearly eight years. Prior to that, she worked for BEA Systems, Network Appliance and Sagent Technology. Katwan will receive the award at a gala on May 7 in San Jose, Calif.

About Genesys

Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at or call us at +1.888.436.3797.

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