New Initiative Provides Support to Independent Contact Center Consultants

Daly City, CA – March 18, 2013 – Genesys, a leading provider of customer service and contact center solutions, today announced the launch of its new Consultant Liaison Program, which is designed to empower independent contact center consultants with easy access to product information, training, and support services. As companies make strategic decisions to build world-class contact centers or upgrade existing customer service infrastructures, the program helps consultants make informed recommendations for their clients based upon the latest information about Genesys products and technologies, as well as industry best practices.

Key Facts:

  • The Genesys Consultant Liaison Program is geared towards contact center and customer service consultants who advise companies on creating world-class customer service environments, including the mid-market and large enterprises.
  • The Genesys Consultant Liaison program is designed to deliver personalized and timely support through a dedicated consultant manager, while providing access to resources, when and where consultants need them.  Through an online dedicated portal, consultants can leverage an extensive library of tools and information.
  • Consultants enrolled in the program will also receive exclusive invitations to regional seminars, educational web casts, and consultant conferences.  These private training events and conferences provide a unique opportunity for consultants to network with Genesys and its partners, improve skill-sets, and remain current on the latest offerings, technology and best practices. 

To qualify, consultants must be independent and not acting as a reseller for any vendor.  Qualified consultants interested in enrolling in the Genesys Consultant Liaison Program can visit this link  to submit an application. 

Supporting Quotes:

“Genesys recognizes the vital role that independent consultants play in advising customers within our industry,” said Arnaud Kraaijvanger, Vice President, Marketing Operations at Genesys.  “We’re committed to effectively engaging with the global consultant community to help our customers make informed decisions when it comes to selecting contact center and customer service solutions.”