Globe Life Field
Jun 17, 2025
3:30 pm
As customer expectations rise and resources tighten, organizations are rethinking customer experience (CX) as more than just a service function. It’s now a critical lever for cost savings, operational efficiency, and business growth.
Join Genesys and your CX peers for an exclusive evening at Globe Life Field, where we’ll explore how leading companies are moving beyond basic automation to fully orchestrated experiences—using tools like generative AI, real-time decisioning, and journey management to unlock real business value.
After the session, enjoy premium food, drinks, and a Texas Rangers game from our private third base line suite — offering some of the best views in the ballpark. Seats are limited—reserve your spot today and learn how to hit a CX home run with Genesys.
03:30 PM
Arrive at Globe Life Field and check in at our dedicated meeting space. Connect with Genesys executives and CX peers prior to the session starting.
03:30 PM – 03:45 PM
Hear from a Genesys executive on why now is the time to rethink customer experience as a strategic lever for cost savings, operational efficiency, and growth.
03:45 PM – 04:45 PM
Gain practical insights from real-world use cases as we discuss how leading organizations are applying AI, real-time decisioning, and journey orchestration to drive measurable business outcomes.
04:45 PM – 05:00 PM
Participate in an interactive Q&A session. Share ideas, explore strategies, and get personalized advice on evolving your CX strategy.
05:00 PM – 09:45 PM
Enjoy the Texas Rangers game from our private third base line suite, offering some of the best views at Globe Life Field. Relax with premium food and beverages while continuing conversations. First pitch is at 7:05 pm!