Genesys CX Tour – Government

Transform Your Customer Experience

International Spy Museum
November 20, 2019 – Washington, DC

Featured guest speaker
Rick Parrish, VP, Principal Analyst at Forrester®

Digital transformation has changed the customer experience your citizens expect from your government agency. These ever-evolving expectations challenge agencies as they strive to meet the customer experience requirements set forth in the President’s Management Agenda, new memos (such as the OBM Circular A-11) and pending legislation.

Join featured speaker – Rick Parrish, VP, Principal Analyst at Forrester and Industry thought leaders as they share:

  • The state of Customer Experience in Government; including new research from Forrester
  • Guidance to improve the Customer Experience
  • The role of Employee Experience and its impact to Customer Experience
  • How to meet your citizens ever changing expectations by creating a Customer Experience that leverages new and emerging technologies – such as cloud, AI, visual IVR, chat and social media

Grab a colleague or two, you won’t want to miss our Washington, DC stop.

This event is co-sponsored with Carahsoft: The Trusted Government IT Solutions Provider®

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8:30-9:15 Featured Speaker – Rick Parrish, VP, Principal Analyst at Forrester
9:15-9:45Creating the Customer Experience Your Citizens Expect
10:00-10:45Q&A with CX Leaders
10:45Closing Remarks



Rick Parrish

VP, Principal Analyst at Forrester

CX Tour Venue

International Spy Museum
700 L’Enfant Plaza SW,
Washington, DC 20024

Join our guest speaker Rick Parrish, VP, Principal Analyst at Forrester at the Genesys CX Tour – Government!

 Seating is limited, so register now!

Government industry partners are welcome to attend, however, additional approval is required if 2 or more members

from the same partner are registered.

Register now

Thank you for registering to attend our Government CX Tour!

Additional information on our our Government CX Tour will be sent via email. Should you have any questions, please contact [email protected]

We look forward to seeing you there!

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