Genesys CX Tour: New York

Customer Contact Center Made Easy

April 25th, 2019 – New York, NY

Find out what should be on your radar to keep your customer engagement on the cutting-edge in the midst of new technologies and ever-changing customer expectations. This exciting day is chock full of learning, networking, FUN and prizes. Grab a colleague or two…You won’t want to miss our New York stop!

Discussion topics:

  • Deploying AI technologies now – with Amazon Lex and Altocloud
  • Managing Voice, Email, Chat, Text and Social Media through one agent interface
  • Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
  • Ensuring flexibility through BYO Carrier and open API Platform

Stop wondering and start knowing.

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Agenda

TimeTopics
3:00 - 3:20Cloud Success Stories and Obstacles
3:20 - 3:40Why Cloud Technology Matters
3:40 - 4:20Demonstration of a Cloud-Native Contact Center
4:20 - 4:30Buy vs Build
4:30 - 5:00Emerging Technologies

Speakers

Chip McCoy

Chip McCoy

Strategic Solutions Senior Manager, Genesys

Abi Chandra

Senior Director, Strategic Marketing, Genesys

Genesys CX Tour Venue

The Westin New York at Times Square
270 West 43rd Street, New York, NY 10036

Register to attend our Genesys CX Tour in New York!

Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations.

Register now

Thank you for registering.

Thank you for registering for our Genesys CX Tour in New York, NY on April 25th!
We look forward to seeing you there!

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