Genesys Tour: New York
Customer Contact Center Made Easy
April 25th, 2019 – New York, NY
Find out what should be on your radar to keep your customer engagement on the cutting-edge in the midst of new technologies and ever-changing customer expectations. This exciting day is chock full of learning, networking, FUN and prizes. Grab a colleague or two…You won’t want to miss our New York stop!
Discussion topics:
- Deploying AI technologies now – with Amazon Lex and Altocloud
- Managing Voice, Email, Chat, Text and Social Media through one agent interface
- Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
- Ensuring flexibility through BYO Carrier and open API Platform
Stop wondering and start knowing.
Agenda
| Time | Topics |
| 3:00 - 3:20 | Cloud Success Stories and Obstacles |
| 3:20 - 3:40 | Why Cloud Technology Matters |
| 3:40 - 4:20 | Demonstration of a Cloud-Native Contact Center |
| 4:20 - 4:30 | Buy vs Build |
| 4:30 - 5:00 | Emerging Technologies |
| 5:00 | Reception to follow |
Speakers
Bobbi Chester
Senior Director, Product Marketing, Genesys
Abi Chandra
Senior Director, Strategic Marketing, Genesys
Genesys Tour Venue
The Westin New York at Times Square
270 West 43rd Street, New York, NY 10036
Register to attend our Genesys Tour in New York!
Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations.
Thank you for registering.
Thank you for registering for our Genesys Tour in New York, NY on April 25th!
We look forward to seeing you there!