Genesys CX Day Boston

Customer service is hard; the technology should be easy

February 19, 2019 – Boston, MA

Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. This exciting day is chock full of learning, networking, FUN and prizes. Grab a colleague or two…You won’t want to miss our Boston stop!

Discussion topics:

  • Deploying AI technologies now – with Amazon Lex and Altocloud
  • Managing Voice, Email, Chat, Text and Social Media through one agent interface
  • Collaboration and journey mapping tools to help bridge the gap between customer service, support, and marketing
  • Ensuring flexibility through BYO Carrier and open API Platform

Stop wondering and start knowing.

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Agenda

TimeEvent
3:00 - 3:20

Digital Communication Made Easy

3:20 - 3:45

Build a Contact Center in 30 Minutes

3:45 - 5:00

Chatbots, Amazon Lex and AI: A Practical Guide

Speakers

Chip mccoy

Chip McCoy

Strategic Solutions Senior Manager, Genesys

Blog author bobbi chester.png

Bobbi Chester

Senior Director, Product Marketing, Genesys

Abi

Abi Chandra

Senior Director, Strategic Marketing, Genesys

CX Day Venue

Boston Marriott Long Wharf
296 State St, Boston, MA 02109

Register to attend CX Day Boston!

Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations.

Register now

Thank you for registering.

Thank you for registering for the CX Day Boston on February 19th at the Boston Marriott Long Wharf. We look forward to seeing you there.

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